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Summary
The Patient Service Associate is responsible for greeting and registering patients when they enter the practice. They play a pivotal role in a positive patient experience, as they are the first person a patient will come in contact with when scheduling an appointment or arriving to the office.
The Patient Service Associate is responsible for all front desk operations, which include, but are not limited to:
* Scheduling patients
* Answering phones
* Scanning medical records
* Triage patient phone calls for severity/importance
* Collection of insurance information and verification or benefits
* Charge entry and payment posting.
Every employee is expected to support the goals and mission of Mercy Medical Center, in particular, the commitment to providing all patients easy access to high quality care, service and value. Mercy requires that all employees uphold its mission, including confidentiality of all patient and financial information and treating all patients with dignity and compassion.
Requirements
* Education: High School Diploma or GED
* Previous experience in a Medical Office is preferred but not required
* Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action
* Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public
* Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees
* Adapt to the changing needs of the organization, its patients and the market
* Actively contribute to a positive, congenial working environment
* Actively contribute to enhancing patient experience
Full Time
$38k-45k (estimate)
06/08/2024
06/23/2024
mdmercy.com
BALTIMORE, MD
1,000 - 3,000
1874
Private
FERMIN BARRUETO
$500M - $1B
Hospital
Mercy owns and operates a chain of healthcare centers that offers orthopedics, otolaryngology, pediatrics, neurology and cancer treatments.
The following is the career advancement route for Medical Receptionist positions, which can be used as a reference in future career path planning. As a Medical Receptionist, it can be promoted into senior positions as a Patient Appointment Scheduler that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Medical Receptionist. You can explore the career advancement for a Medical Receptionist below and select your interested title to get hiring information.
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