Mercury is building a complete finance stack for startups. We work hard to create the easiest and safest banking* experience possible to simplify entrepreneurs' and business owners' financial lives.
Underneath all our products is a massive web of partners that users don't see, and that require significant product and process investment. That's where the Financial Partner Operations team comes in. The team works to maintain our external relationships and streamline our collective workflows to keep customers, partners, and Mercury employees happy.
You'll work to keep our network of partners running like a well-oiled machine. This will include a mix of operations, product thinking, and relationship building. Internally, you'll work across many of our products with teams like Payments, Reconciliation, and Banking foundations. You'll be the connection between our product teams and external partners, advocating for the most efficient process possible and removing roadblocks so our designers and engineers can build with the freedom to dream big. You will own manual processes, strive to create the most efficient workflows, and build our operations for new products.
You will:

• Run the manual processes that keep Mercury running smoothly - like check reviews, wire processing and service messages
• You'll help build the knowledge base for how our partnerships work
• Onboard and train Mercury employees to any external tools or dashboards they need to work with partners
• Select and manually onboard clients to various Beta products as needed
• Work with engineering and product to squash bugs and improve the product
• Get exposure to a ton of teams at Mercury - working with everyone from Compliance to Sales
• Help our support team solve problems for our customers

You have:

• 3 years of experience within financial or banking operations
• Have strong organizational skills
• Consistently exercise empathy
• Have a strong product sense
• Communicate ideas clearly across teams
• Be comfortable learning about companies with complex, technical products
• Enjoy thinking about how to automate as much of your job as possible
• Stay calm and collected while working on ten things at once
• Feel confident talking with partners
• Exercise creativity while working within difficult constraints
• Have a BA/BS or something you feel is equivalent

*Mercury is a financial technology company, not a bank. Banking services provided by Choice Financial Group and Evolve Bank & Trust, Members FDIC.
The total rewards package at Mercury includes base salary, equity (stock options), and benefits.
Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers.
Our target new hire base salary ranges for this role are the following:

• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $90,900 - 106,900
• US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $81,800 - 96,200
• Canadian employees (any location): CAD 82,700 - 97,300

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Please see the independent bias audit report covering our use of Covey here.