Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2024!
This position will be supporting our San Bernardino/High Desert Territory
Position Summary:
The Property Claims Field Specialist II, under minimal supervision within a Claims Branch, investigates, evaluates and settles moderate Homeowner or Commercial field claims in a timely and efficient manner as to prevent unnecessary expense to the Company and policyholders, and provide exceptional service to our customers.
Essential Job Functions:
-Investigate Homeowner or Commercial field claims of minor to moderate complexity to confirm facts, origin and cause of loss. Address and handle ALL exposures of the claim, including Dwelling, Other Structures, Contents and Loss of use. Investigation may include scene inspection, recorded interview with policyholder, or use of appropriate experts.
-Compare facts gathered during the investigation against the policy to determine coverage of claim, extend or deny coverage as appropriate.
-Assess and determine extent of damages, and document with photographs, measurements, repair estimate, and thorough log notes.
-Establishes reserve amounts within prescribed settlement authority limit and negotiates settlement of claims; recommends claims which exceed personal authority limit to supervisor for approval.
-Keep claim on a regular diary to monitor unresolved issues and exposures. Regularly monitor progress and expense of ongoing claims.
-Throughout entire claim handling process, ensure exceptional service is provided to customers. This includes timely response to phone calls, emails, written communication, and adherence to Department of Insurance requirements.
-Directs, monitors, and reviews files handled by independent adjusters to conclusion.
-Regular attendance at work on a full-time schedule of at least 8 hours and 40 hours per week. Other functions that may be assigned.
Education:
-Bachelor's degree (BA, BS) or equivalent combination of education and experience. For internal candidates, must have demonstrated a consistent performance of Fully Achieved or higher in Business Results, and have Consistently Demonstrated appropriate behaviors while in the Property Claims Field Specialist I role; Must also have successfully completed all requirements to become a Property Field Specialist II as outlined in the Property promotional guidelines.
For external candidates, 3 - 5 years equivalent industry experience is preferred.
Qualifications:
-Must meet established Company standards regarding personal driving history and current license status to be eligible for position.
Why choose a career at Mercury?
At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can't imagine a world without it.
Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.
We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.
Learn more about us here: https://www.mercuryinsurance.com/about/careers
We offer many great benefits, including:

• Competitive compensation
• Flexibility to work from anywhere in the United States for most positions
• Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
• Medical, dental, vision, life, and pet insurance
• 401 (k) retirement savings plan with company match
• Engaging work environment
• Promotional opportunities
• Education assistance
• Professional and personal development opportunities
• Company recognition program
• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more

Mercury Insurance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law.