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Fort Worth Hispanic Chamber of Commerce
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Guest Services Representative
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$31k-40k (estimate)
Full Time 1 Week Ago
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Fort Worth Hispanic Chamber of Commerce is Hiring a Guest Services Representative Near Fort Worth, TX

**Guest Services Representative**

Job Description ****Job Description:****

The Part Time Guest Services Representative will serve in a multitude of functions including usher, ticket taker, elevator/escalator attendant, ADA attendant, Guest Services Office personnel, as well as Premium Service Representative personnel. Duties include scanning tickets as fans enter Dickies Arena for all events, ensuring fans have valid tickets to enter Dickies Arena, and directing/seating guests in proper seating sections based on ticket information. Other duties as assigned based on event.

****ESSENTIAL DUTIES (include, but not limited to the following):****

* May need to physically assist ambulatory, infirm or disabled fans to evacuate seating bowl or concourses during an emergency.

* Assist with distribution of promotional items to guests.

* Remain attentive to needs and demeanor of guests using a positive, pro-active approach to problem solving.

* Ensure fan compliance with Dickies Arena policies and procedures.

* May need to operate elevators or escalators for guest safety and proper crowd movements between levels.

* Develop a working knowledge of Dickies Arena.

* Provide wheelchair escorts for guests as requested.

* Additional duties may be assigned by a supervisor based on event.

* Adhere to Trail Drive Management Corporation (TDMC) Policies and Procedures.

* Act as a role model within and outside Dickies Arena.

* Performs duties as workload necessitates.

* Demonstrate flexible and efficient time management and ability to prioritize workload.

* There will be an expected minimum number of events worked.

** **PREFERRED QUALIFICATIONS:****

* High School diploma or equivalent.

* Possess excellent interpersonal skills and diplomacy.

* Strong oral communication skills.

* Ability to climb up and down stairs at varying inclines.

* Previous experience in a Guest Services role in a Sports or Entertainment Venue.

****Preferred candidate will possess the following:****

* Ability to work nights, weekends, and holidays based on operational needs.

* Strong customer service skills. Will maintain a positive attitude under pressure.

* Ability to clearly, effectively, and professionally interact with staff, supervisor, contractors and the public.

* Outgoing, attentive and communicate in a professional manner. Will collaborate effectively with others to produce results.

* Ability to handle large crowds while remaining friendly and professional at all times.

* Experience doing customer service work is preferred and as is the use of a hand-held scanning device.

* Ability to work the entire event including pre and post-event activities as needed.

****OTHER DUTIES****

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Summary

JOB TYPE

Full Time

SALARY

$31k-40k (estimate)

POST DATE

05/01/2024

EXPIRATION DATE

05/20/2024

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The following is the career advancement route for Guest Services Representative positions, which can be used as a reference in future career path planning. As a Guest Services Representative, it can be promoted into senior positions as a Concierge Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Services Representative. You can explore the career advancement for a Guest Services Representative below and select your interested title to get hiring information.

Trail Drive Management
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2 Months Ago
SCM Hotel Operating Company LLC
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$27k-36k (estimate)
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Grand Hyatt DFW
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$29k-38k (estimate)
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If you are interested in becoming a Guest Services Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Services Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Guest Services Representative job description and responsibilities

Accepts payment, makes change and presents departing guest checkout statements.

02/11/2022: Biloxi, MS

Consistently delivers high-quality guest experiences with a focus on building guest relations and exceeding guests expectations.

03/07/2022: Wichita Falls, TX

They organize and maintain the cleanliness of the front desk area at all times and lead guests to the appropriate department.

01/26/2022: Little Rock, AR

Verifying guest details upon arrival and allocating guest rooms.

03/17/2022: Lorain, OH

The Guest Services Representative represents the hotel to the guest throughout all stages of the guest's stay.

01/03/2022: Boulder, CO

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Guest Services Representative jobs

The Guest Services Representative will ensure the guests have a great experience.

01/27/2022: New York, NY

A guest service representative generally needs to have excellent communication skills.

12/31/2021: Lafayette, LA

Listen, understand and take action.

01/18/2022: Chico, CA

Measure and analyse customer feedback.

02/22/2022: Canton, OH

They also do greetings upon arrival of the guest and making them feel welcomed

02/17/2022: Santa Maria, CA

Step 3: View the best colleges and universities for Guest Services Representative.

Calvin University
Colby-Sawyer College
Augustana University
University of South Carolina--Upstate
New York University
CUNY--Queens College