mend® is dedicated to providing trusted maintenance services for property managers and owners that enhance guests' satisfaction when staying in their short-term rental properties. We provide trusted maintenance services through a network of Menders who perform preventative, corrective, and emergency repairs and services.

Job Overview: Under general direction of the Maintenance Manager, the Mender conducts maintenance and repairs of electrical, plumbing, heating, ventilation, and air conditioning (HVAC), carpentry, painting, and other building systems to preserve the condition and functionality of residential, short-term rental properties.

Essential Duties and Responsibilities:

• Inspects properties, appliances, and systems to identify any issues and completes maintenance and repair orders correctly and in a timely manner
• Updates work orders upon completion of the job (before leaving the property) to avoid delays with ordering parts and invoicing
• Ensures adherence to quality standards and health and safety regulations
• Escalates issues to the Maintenance Manager, as needed
• Complies with all procedures, quality standards, and health and safety regulations
• Cleans up and/or repairs any debris or damage caused during the performance of assigned work
• Communicates with customers professionally and politely
• Maintains a professional manner and appearance
• Performs other related duties as assigned

Required Skills and Abilities:

• Knowledge of basic tools, appliances, and residential maintenance, including plumbing, electrical, and HVAC systems
• Effective analytical and problem-solving skills
• Ability to troubleshoot issues and determine the repairs that are needed
• Familiarity with relevant health and safety standards and regulations
• Excellent organizational skills and ability to prioritize tasks and meet deadlines
• Exceptional attention to detail and reliability
• Excellent management and leadership skills
• Ability to work cooperatively with others
• Excellent verbal and written communication skills
• Exceptional interpersonal and customer service skills
• Ability to function well under pressure and meet deadlines
• Computer literate with capability in email and related communication tools

Education and Experience:

• High school diploma or equivalent preferred
• At least two years of residential maintenance experience required
• Certificate in HVAC, building maintenance technology, or relevant field is preferred

Physical Requirements:

The physical activities described are representative of those that must be met by a worker to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions and expectations.

• Must be physically able to perform repairs when needed
• Must be able to traverse properties and facilities to diagnose building issues and plan repairs or maintenance
• Must be able to climb, reach above shoulder height, stoop, kneel, crouch or crawl frequently
• Frequent use of hands to handle, control, or feel objects and tools
• Must be able to sit, talk, hear, and stand frequently throughout the day
• Must be able to regularly lift and/or move 50 pounds, frequently lift and/or move up to 75 pounds, and occasionally lift and/or move 75 to 100 pounds
• May be exposed to varying temperatures including very hot (above 90 degrees F) or very cold (below 32 degrees F) and all-weather conditions when working an outside service request

This job description is not an all-inclusive list of functions and tasks. Job functions may be added, deleted, or modified at any time by your management team.