Overview

Working as the Supervisor, Patient Financial Services you will manage and oversee a team responsible for daily cash posting within Memorial Health System (MMC, MPB, TMH, and ALMH). Leads team responsible for daily cash posting reconciliation to ensure accurate billing, collections, and posting processes are followed. Motivates staff to achieve the highest levels of customer satisfaction and to meet the organization goals for customer service, operational and financial performance to achieve a world-class revenue cycle team. Embodies the Memorial Health System Performance Excellence Standards of Safety, Quality, Integrity and Stewardship that support our mission, vision and values.

Qualifications

Education:

• High school diploma or its equivalent is required.
• Associate’s Degree or two to three years of demonstrated leadership experience in operations, customer service, or related field is preferred.

Experience:

• Minimum of three to five years’ experience as a payment application specialist, or an equivalent combination of experience in a healthcare environment is required.
• Experience facilitating change through team building, processes improvement and multi-disciplinary approach is preferred.

Other Knowledge/Skills/Abilities:

• Demonstrated excellent customer service skills are required.
• Proficiency in Microsoft and departmental applications is required.
• Demonstrated strong oral, written and electronic communication skills as well as analytical and problem- solving skills and ability to multi-task are required.
• Demonstrated ability to work with a diverse group of individuals is required.
• Demonstrated understanding of healthcare, financial, and insurance concepts is required.

Responsibilities

• SAFETY: Prevent Harm - I will put safety first in everything I do. I will speak up, without fear, on matters of patient and colleague safety. I will take action to create an environment of zero harm.

• QUALITY: Improve Outcomes -  I will continually advance my knowledge and skills. I will seek out continuous improvement opportunities. I will deliver evidence-based care that leads to excellence in outcomes.

• INTEGRITY: Show respect and Compassion - I will respect others and show compassion. I will behave honesty and ethically. I will be accountable for my attitude, actions and health.

• STEWARDSHIP: Reduce Waste - I will use resources wisely and maintain financial stability. I will work together to coordinate care and services across the health system. I will promote healthier communities.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform tasks other than those specifically presented in this description.