Hospitality Specialist Expectations

It has been proven that the first and last impressions are undoubtedly the most lasting. Whether addressing a guest over the telephone or in person, the hospitality specialist is instrumental in conveying the level of enthusiasm which has given The Melting Pot its name. With a smile always present, the hospitality specialist interacts with the guests as they enter The Melting Pot for the first or one-hundred-first time. In either case, the same message must be present: “We are pleased to have the opportunity to serve you as our valued guests. We do whatever we can to make your evening enjoyable.”

We are looking for energetic and dependable individuals to add to our team. A great attitude and being team oriented are a must!

We are a premier fondue restaurant located in Fort Myers since 1988. Our mission is to provide the Perfect Night Out to our guests and a positive work environment to our team members. We offer a warm, friendly, and positive environment that promotes teamwork! We offer extremely competitive pay, meal benefits, and opportunity to grow.

Our hours of operation are family and student friendly. We close at 10pm every day. We are looking for both full and part time. The Melting Pot of Fort Myers is a great supplemental income job for those with day jobs or are in school.

RESPONSIBILITIES

• Opens doors and greets guests entering and exiting the restaurant, establishing a professional, hospitable rapport with each guest.
• Maintains positive guest relations and exceeds guests’ expectations by promoting and reinforcing The Melting Pot culture around the MVP card and The Perfect Night Out®.
• Adheres to and maintains company policies and standards, complying with uniform standards, appearance and grooming best practices and federal, state and local laws and guidelines concerning alcoholic beverages and food safety.
• Performs as part of the team, executing opening, running and closing side work assignments.
• Attends and participates in ongoing training sessions when provided, reads Pre-Shift notes and attends Pre-Shift meetings. Aware of the cost of supplies and executes proper operational procedures.

QUALIFICATION REQUIREMENTS

• To perform this job successfully, the individual must be able to perform all job responsibilities. The items listed in the position profile are representative of the knowledge, skill, and / or ability required.

EDUCATION & EXPERIENCE

• High school graduate preferred, with college course work or professional certification / education in restaurant or business / training field is highly-desired and recommended. Food safety certification recommended.

If you feel like you are the right person for either job then please stop by The Melting Pot of Fort Myers. The best time to fill out a paper application and speak with a manager is Monday-Friday 1:00pm-3:00pm. Please ring the doorbell to the left of the front door.