4 clinical data coordinator entry level Jobs in cincinnati, oh
Kroger is Hiring a Pharmacy Technician: Clinical Support, Data Entry (Closed-Door Pharmacy) Kroger Health Connect Near Cincinnati, OH
Position Summary:
Answer patient inquiries through telephone calls and/or e-mail, problem-solve with patients and enter data into Pharmacy applications and vendor platforms. Serve as the initial point of patient contact, both inbound and outbound related to specific assigned area. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
Responsibilities
- Essential Job Functions:
- Address patient inquiries received directly through Kroger Health Connect telephone number.
- Utilize Pharmacy applications and vendor platforms for data entry and to optimize patient care.
- Protect customer information in accordance with state and federal pharmacy laws including HIPAA law and corporation standards.
- Ensure all tasks are conducted with accuracy and in a Customer 1st manner consistent with company and patient policies.
- Resolve and manage difficult customer situations in a professional manner.
- Achieve and maintain productivity levels consistent with contact center standards.
- Serve as a liaison between Kroger Health & Wellness and the patient.
- Problem-solve with a goal of first contact resolution.
- Follow-up on patient inquires within departmental guidelines.
- Collaborate on multi-level communication with patient, pharmacy, provider and insurance to deliver comprehensive care.
- Maintain flexibility to work weekends, evenings, and holidays as part of a standard work schedule.
- Must be able to perform the essential functions of this position with or without reasonable accommodation.
- Desired Previous Job Experience:
- Retail experience
- Call Center experience
- Pharmacy experience
- High school diploma or GED
- Ability to type 35-40 words per minute
- Proven customer service background
- Intermediate Microsoft Office skills
- Strong written and oral communication skills with the ability to effectively communicate with customers
- Ability to organize and prioritize a variety of tasks/projects
- Ability to work both independently and as a team
- Strong attention to detail
- Ability to maintain composure during stressful situations
- Have reliable transportation
- Ability to pass FBI/BCI background check
- After hire, must pass administered, state approved test required to become a registered Pharmacy Technician and maintain multi-state licensure as defined by specific assigned tasks
- Obtain National Pharmacy Technician Certification within 12 months from hire date
Job Summary
Full Time
$37k-46k (estimate)
04/29/2024
05/16/2024
thekrogerco.com
CLARKSVILLE, TN
>50,000
1883
BRYAN PERRY
>$50B
Retail
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About Kroger
At Kroger, we believe no matter who you are or how you like to shop, everyone deserves affordable, easy-to-enjoy, fresh food. This idea is embodied in our simple taglineFresh for Everyone. Kroger ranks as one of the worlds largest retailers. We are nearly half a million associates across 2,800 stores in 35 states operating two dozen grocery retail brands and 34 manufacturing and 44 distribution locations, all dedicated to living our Purpose: to Feed the Human Spirit. Together, we serve more than 11 million customers daily in our stores and online through convenient e-commerce options like pick ...
up, ship and delivery, serving America through food inspiration and uplift. Customers love Our Brands, including the popular Kroger, Private Selection and Simple Truth brands. Our own manufacturing plants produce many of Our Brands products, including breads, dairy products, meat and thousands of grocery items. We also believe in and are committed to doing our part to create #ZeroHungerZeroWaste communities by 2025. To learn more about us or apply for a job, visit TheKrogerCo.com.
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