DUTIES AND RESPONSIBILITIES. a. System Maintenance. i. Monitors system health for early signs of issue. ii. Works with radio vendors to arrange for on-site support or provides on-site support as needed. iii. Develops and distributes radio programs to support various organizational needs. b. Systems Knowledge and Self-Improvement. i. Maintains knowledge of all radio and communication systems used in the operating environments of MedComm customers....
. Call Processing and Dispatching. 1. In accordance with client protocols, receives and process requests for both emergent and non-emergent transports in an accurate and timely manner. 2. Handles all requests for information, either by providing information directly or connecting callers to appropriate resources by phone while adhering to protected health information policies. 3. Maintains timely, concise and legible written communications. 4. De...
