Unit Description: The role of the registered nurse in ambulatory primary care is the engine and heart of patient care as it has a primary focus referred to as telephone triage which is managing a patient’s call to the office to determine the urgency of the medical issue, the level of staff or provider response required, the appropriate location if the patient needs to be seen, and the timing of appointment scheduling. This role collaborates with the healthcare team to provide quality care to patients. Critical thinking skills assist in the assessment of the patient’s needs to determine the right place, right time and right next step for care. The role makes a positive difference every single day in the lives of our patients and healthcare team.