Company Description

MCPc is a global endpoint management company focused on improving performance, security and sustainability for our clients. MCPc has a purpose, a strategy, and a set of values that animate everything we do. We provide a wide range of services to our clients including Managed Security, Technology Logistics, IT Talent Solutions, IT Asset Management, and IT Asset Disposition. MCPc has consistently been recognized as one of the top companies in the area to work for and we are proud to have employee retention rates that far exceed the national average. MCPc has a strong commitment to Diversity and Inclusion as well as our Early Talent Program that offers opportunities for people of every education level. MCPc also has a strong commitment to giving back to the community through a variety of means including The Foundry, www.clevelandfoundry.org, which was created by our Founder/Chairman Michael Trebilcock.

Core Values

Principle

Understanding our client’s needs by applying the appropriate people, process, and technology to achieve the desired outcomes

Quality

Tailoring our services to each client’s individual circumstances by maintaining rigorous quality control that is accountable and predictable

Respect

We welcome the unique contributions of each member of the team by striving to communicate, listen and collaborate in everything we do.

Advancement

MCPc offers employees opportunities to enhance their skills and grow as people (career pathing for example).

Innovation

MCPc Pioneers new approaches to technology management by measuring and quantifying the value of our services.

Community Commitment

We engage with organizations that address educational, cultural, and social needs. We achieve this by enhancing career development, recreational and educational opportunities for the communities we serve.

Benefits & Appreciation

• 401k matching and ROTH option
• Competitive Medical, Dental and Vision packages, and other benefit offerings
• Company sponsored events (picnics, cookouts, and volunteering opportunities)
• Company paid Holidays and Paid Time Off
• Career paths and advancement

Job Description

• Maintenance, configuration, and reliable operation of computer systems, servers, storage arrays, backups, and VMware virtualization technologies
• Install and upgrade computer components and software, manage virtual servers and respond to the technical needs of the business.
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
• Responsible for Microsoft Active Directory, Group Policy, and Intune
• Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure.
• Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
• Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
• Responsible for capacity, storage planning, and systems performance

Work with IT Leadership to develop financial plans and budgets based on alignment with technological innovation and industry-standard advancement

Qualifications

• Associate or BS in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required
• System administration and IT certifications in Linux, Microsoft, or other related fields
• Strong knowledge of systems and hardware, networking software and protocols 
• Experience with Microsoft 365, Azure, AWS, and Kubernetes 
• Experience with VMware, hypervisor servers, storage arrays, wireless access points, and standard data center networking equipment
• Proficient in Microsoft Active Directory, Group Policy, Intune, DNS, and related applications
• A proven track record of developing and implementing IT strategy and plans
• Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols
• Excellent written, oral, and interpersonal communications skills
• 4-6 years of network administration, system administration, and virtualization experience 

Additional Information

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor.