Job Summary. The Senior Technician is a versatile and hands-on Communications, Fiber Optic, OSP & Facilities Engineer that supports the ongoing operations and expansion of the MCNC network. This position performs equipment maintenance, installation, and troubleshooting across a wide range of systems, including fiber optics, analog and IP-based communications, and general facilities infrastructure. The technician will ensure all MCNC facilities op...
Job SummaryThis position helps ensure that MCNC’s Enterprise Applications are implemented and operated successfully on an ongoing basis. This includes (but is not limited to) implementing the service lifecycle for Enterprise IT services (strategy, design, transition, operation, and continuous improvement). This position will provide the opportunity to solve challenging business problems for internal and external customers by ensuring that MCNC’s ...
Job SummaryThis position helps ensure that MCNC’s Enterprise Applications are implemented and operated successfully on an ongoing basis. This includes (but is not limited to) implementing the service lifecycle for Enterprise IT services (strategy, design, transition, operation, and continuous improvement). This position will provide the opportunity to solve challenging business problems for internal and external customers by ensuring that MCNC’s ...
Job Summary. The Senior Director of Cloud and Data Services will lead a new business unit that delivers modern computer, storage, and data services to North Carolina-based research, education, telehealth, and other public sector entities. The Senior Director will be responsible for developing and executing the strategic vision for our data and cloud service line, with a primary focus on creating and delivering innovative customer-facing and inter...
Job Summary. The Associate Service Desk Analyst will provide technical support and troubleshooting for network connectivity, account management, security access, and general inquiries. Analysts will manage client calls, chats, and emails, documenting each interaction in MCNC’s ServiceNow ticketing system to ensure issues are tracked and resolved. When necessary, analysts will escalate issues through the proper channels, assigning tickets to the a...
Job Summary. The Service Desk Analyst will provide technical support and troubleshooting for network connectivity, account management, security access, and general inquiries. Analysts will manage client calls, chats, and emails, documenting each interaction in MCNC’s ServiceNow ticketing system to ensure issues are tracked and resolved. When necessary, analysts will escalate issues through the proper channels, assigning tickets to the appropriate...
Job Summary. Under the direction of the OSP Locate Supervisor, this role will be expected to provide coverage for a designated region of North Carolina and will be responsible for the location and protection of MCNC fiber optic underground utilities and other companies as required. This position performs work that involves visual inspection of predefined construction areas and reading and interpretation of utility maps to determine the presence o...
