Great temp-to-hire opportunity working for a manufacturer/distributor in the Mahwah, NJ area!

WHERE: Mahwah, NJ vicinity (fully on-site)

WHAT: Consumer Services Rep

HOURS:

• Weekdays, 8:30am – 5pm.
• There will be 1 midday shift per week of 1:00pm – 9pm.
• 1 Saturday per month, 8:30am – 5pm. When scheduled for a Saturday, there will be one weekday off during that week.
• Must be available to work overtime when needed.

Summary: This job consists of assisting consumers by providing product and service information and resolving product and service issues.

Responsibilities:

-Answering phone calls and resolving consumer complaints and inquiries, in a professional manner.

-Handling customer inquiries within established policies, procedures, company standards, and workflows.

-Answering product and service questions and suggesting information about other products and services by using training materials and other tools.

-Resolving product or service issues, by determining the cause of the problem, and explaining the best solution in solving the problem.

-Maintain a high knowledge of products, policies, procedures, and maintaining a practice of thorough documentation and proofreading.

-Perform order processing within the Navision system by opening customer accounts and by fulfilling refund and replacement requests, and handling return authorizations.

-Maintaining accurate customer records by updating account information.

-Handling other duties as assigned by the department manager.

Requirements:

-Call center experience

-Exceptional phone etiquette

-Strong attention to detail, and strong organizational skills

-Ability to research technical parts in service manuals, and think quickly to ensure expedient responses to consumers on the phone

-High School diploma and equivalent business experience

-Excellent communication skills

ADDITIONAL INFO:

Great retirement benefits for permanent employees! 401k with company match, yearly annual bonuses, and profit sharing to every permanent employee in the company.

Earn extra money! A few times a year, they have contests to upsell their products with the potential of earning approximately $500-$2000 in commissions.