POSITION PURPOSE. The Member Service Officer – Call Center is responsible for providing “wow” level service to both members and co-workers in a call center environment. Through effective listening and knowledge of our products and services, the Member Service Officer satisfies our members’ needs and effectively resolves their concerns. ___________________________________________________________________________________. ESSENTIAL FUNCTIONS AND BAS...
POSITION PURPOSE. The Lead MSR is responsible for the scheduling, training, and directing the workflows and assignments of the branch MSR team. The Lead MSR is a problem solver, capable of researching member complaints and system discrepancies. ___________________________________________________________________________________. ESSENTIAL FUNCTIONS AND BASIC DUTIES. Process transactions for members, including but not limited to, cash withdrawals, ...
