JOB SUMMARY 

The Facilities Manager will lead a team of dedicated in-house personnel and preferred partners to operate and maintain a portfolio of properties in the Washington, DC market. The portfolio consists of office, retail, food service and recreation properties where Guests Services, Inc. endeavors to provide best in class service to its customers, clients, teammates, and stakeholders. The Facilities Manager will provide leadership and guidance while maintaining accountability and driving continuous improvement across the portfolio.

ESSENTIAL FUNCTIONS 

• Plan, develop, and direct daily operations. Forecast and analyze labor and partner costs to ensure compliance with established budget. Schedule, supervise, and participate in the operational duties specific to the assigned portfolio.
• Track and schedule all work orders and preventive maintenance using the company’s CMMS. Develop and produce reports to communicate compliance to all stakeholders.
• Possesses excellent communication and supervisory skills, including experience working across all levels of an organization.
• Ability to manage and resolve complex maintenance issues quickly and efficiently, including the experience and ability to effectively triage issues based on impact to the business.
• Builds and maintains relationships with facility operation teams, government agencies, and contractors.
• Recruit, supervise, train, schedule, discipline, review, and direct the unit’s maintenance staff.
• Act as company’s point of contact with client. Represent the company in a professional and positive manner at all times. Maintain and enhance the company’s image when interacting with clients, guests, residents, teammates, and partners.
• Respond to customer inquiries and resolve customer complaints.
• Maintain and ensure safe and inclusive environment at all times.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE 

• 5 years of facilities management experience.
• Possess the ability to find new ways to operate and improve performance. 
• Computer proficiency with the ability to utilize CMMS systems, MS Word, Excel, and Outlook.
• Demonstrated talent for interacting with a wide variety of people.
• Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem-solve.
• Strong customer service abilities; actively looks for ways to assist customers and coworkers.

PHYSICAL AND MENTAL REQUIREMENTS 

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place.
• Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
• Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
• Ability to stand for the entire workday and to climb steps regularly.
• Reading and writing work-related documents in English.
• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
• Physical presence at the assigned locations in the portfolio is essential to perform job duties.

EQUIPMENT USED 

• Standard facilities tools and equipment.
• Typical office equipment (computer, fax, telephone, copier, scanner, among others).