Sherman Associates is Hiring a Front Desk Associate - Canopy by Hilton Near Minneapolis, MN
Job Description Canopy by Hilton, Hilton's first lifestyle brand, is a place in the neighborhood to relax and recharge, offering simple guest-directed service, comfortable spaces, and thoughtfully local choices. Culture is key at Canopy, with team members known as "friendly enthusiasts," that engage guests, always going above and beyond, to make stays memorable and thoughtful. Relationships with area partners showcase Canopy's expertise in local know-how, crafting unique experiences tailored for every guest. Attention to detail and an energetic environment ensures Canopy's "Positively Yours" service culture is a kept Brand promise, delivering a consistent "Positive Stay," where memories are made, and comfort is guaranteed. Join our team at our Minneapolis location in the charming and historic Mill District neighborhood. This is a Sherman Associates owned Hilton franchised location. The Guest Service Associate is responsible for check-in, checkout, kiosk operations, and all other guest transactions they strive to exceed established standards at every opportunity and take pride in the overall look and feel of our brand. Schedule : We are currently seeking full-time availability to include both weekdays and weekends. Essential Functions
Ensures every guest is greeted and Welcomed on arrival
Registers and book guests, verifying reservation, address, email address and credit information
Proficient on kiosk operations to assist when necessary
Answers all inbound calls in a professional manner
Has an intimate knowledge of the hotel facilities and the local geographic area
Accepts payment for guests' accounts at the time of registration and at checkout
Maintains a house bank and make a deposit and accurate report of receipts daily
Processes all Retail transactions for the guest
Responsible for restocking and assuring overall cleanliness of Retail
Issues luggage claims and check guest luggage when requested
Takes pride in the overall look and feel of the hotel assuring cleanliness and conditions are at their peak at all times
Respectfully listen and respond to guest complaints in an efficient and professional manner
Completes additional duties as assigned
Experience and Skills Minimum Requirements
1-3 years of experience in a similar public contact position (high-end retail, hospitality, or related service industries).
Prior Hilton/OnQ systems experience is strongly preferred.
Basic computer knowledge and some knowledge in word, excel, outlook, and internet
A passion for the mission, vision, and values of Sherman Associates
Schedule may vary due to the specific needs of the hotel
Job Benefits Benefits: Sherman Associates strives to lead the market in the benefits we offer. In addition to medical, dental, vision and supplemental benefits, what sets us apart includes
Low Deductible Health Insurance Plans
Fully paid short term disability
Fully paid life insurance
Additional Supplemental Insurance Policies including
Voluntary Accident & Critical Illness
Hospital Indemnity
Long-Term Disability
Pet insurance
Fully paid employee assistance program
Fully vested 401k company match program
9 Paid holidays and competitive PTO program (starting at 15 days annualized)
Starbucks and Hotel discounts
Charitable giving strategy with corporate match
Sherman Associates is an Equal Opportunity and Affirmative Action Employer. We encourage women, minorities, individuals with disabilities, and protected veterans to apply. This job advertisement is intended to provide information essential to understanding the scope of the position. It is not an exhaustive list of skills, duties, responsibilities or working conditions associated with the position. Only applicants who complete our application process will be considered for employment. Applicants that need reasonable accommodations to complete the application process may contact careers@sherman-associates.com