MASSACHUSETTS GENERAL HOSPITAL

Job Title: Supervisor, Assistant, Parking Job Family: Professional/Managerial

Job Code: 000443 Grade: 067 FLSA Status: Non-exempt

Department: Parking & Commuter Services

Position Reports To: Parking Technical & Systems Manager

GENERAL SUMMARY/ OVERVIEW STATEMENT: Summarize the nature and level of work performed.

Under the direction of the Parking Technical and Systems Manager, incumbent supervises Parking Service Assistants, Lead Cashiers and shift operations of the department. Accountable for all daily revenue transactions, cash control and cash management and all shift operations of the department. Insure computerized revenue control system and all other parking systems are in working order for the shift. Responsible for reconciliation of daily cash transactions of Lead Cashiers and Parking Service Assistants. Assumes lead role in responding to customer complaints, questions, cash discrepancies, emergencies or major occurrences requiring department intervention. Assists in activities related to the operation of all parking garages and lots.

PRINCIPAL DUTIES AND RESPONSIBILITIES: Indicate key areas of responsibility, major job duties, special projects and key objectives for this position. These items should be evaluated throughout the year and included in the written annual evaluation.

Must be able to perform all Lead Cashier functions.

Monitors cash flow and collects revenue deposits from lead cashiers and valet operations. Responsible for transfer and documentation of cash deposits from garage safe to the armed escort. Prepares and audits revenue deposits. Review results of auditing procedures with cashiers and lead cashiers. Reviews daily lead cashier and cashier reports. Resolves discrepancies; reports unresolved discrepancies immediately to Parking and Technical Systems Manager.

Trains, develops and supervises Lead Cashiers and Parking Service Assistants. Parking Supervisor will recognize employees for good work performance either through the Recognition Committee, PIE (Partners in Excellence) or other award programs offered by the department or hospital when appropriate. Maintain accurate documentation of employee's work performance through tracking sheet (attendance, tardiness, etc.) and will provide input when counseling or issuing corrective action to employees with department manager. The Parking Supervisor will participate in preparing and conducting performance appraisals for reporting employees with the department manager. Manages shift coverage of Lead Cashiers and Parking Service Assistants. Recommends and implements staff changes. Communicates and reviews procedural changes to shift staff. Ensures all department policies and procedures are followed by staff. Establishes and monitors productivity measurement guidelines.

Relieves cashiers for breaks and lunch or other periods of absence.

Interpret parking policies and procedures for employee/customers and department personnel. Diplomatically resolves customer issues if unable to, the Parking Technical and Systems Manager should be notified to assist with issue. Watches for trends and keeps management informed. Develop policies for management review.

Work with Police & Security on any incidents involving parking, garages or lots.

Monitors all parking and computerized equipment for proper and maximum functionality. Repairs and troubleshoots malfunctioning equipment, placing service calls when it is above the supervisor capabilities. Monitor contractor for proper servicing and billing. Conducts frequent tours throughout the day of garages to monitor cleanliness, safety, and utilization and traffic flow. Recommends needed preventative maintenance programs for garages to the Parking Technical & Systems Manager for appropriate action. The Supervisor will work with department management on Special Event planning and parking.

Responsible for the implementation and response to all departmental emergencies to include but not limited to; Fire, Code Disaster, HAZMAT, Code Pink, medical and weather emergencies.

Responsible for maintaining inventory of all supplies needed.

Assist customers experiencing automobile difficulty with emergency telephone numbers or the locations of public telephones. Coordinates services provided by department personnel: jump starts and assistance in locating lost vehicles

Performs other duties as required or assigned including, but not limited to statistical reports, interacting with finance staff and committee work.

SKILLS/ABILITIES/COMPETENCIES REQUIRED: Must be realistic, objective, measurable and related to essential functions of this job.

Must be able to speak, read and write English.

Excellent computer skills including Excel and Access

Cashier Skills

Must be a team player with the ability to lead and develop others

Good organizational skills to handle multiple tasks

Must be reliable and flexible

Ability to work well under pressure

Ability to follow verbal and written instructions

Accuracy in handling large sums of money and cash receipt reconciliation

Ability to walk and stand for extended periods of time

Excellent interpersonal skills

Ability to learn and follow hospital protocols and regulations

LICENSES, CERTIFICATIONS, and/or REGISTRATIONS (if applicable): Specify minimum credentials and clearly indicate if preferred or required

Valid Driver's license required.

EDUCATION: Specify minimum education and clearly indicate if preferred or required

College degree in business, finance or related area preferred; or five years experience in a high volume, cash oriented, customer service business.

High School Diploma required.

EXPERIENCE: Specify minimum creditable years of experience and clearly indicate if preferred or required

2-5 years of related business experience or related coursework plus some formal supervisory training preferred.

2-5 years of related Supervisory experience preferred.

SUPERVISORY RESPONSIBILITY (if applicable): List the number of FTEs supervised.

Up to 18 FTE's

FISCAL RESPONSIBILITY (if applicable): Indicate financial "scope" information, i.e.: size of budget, volume, revenue, etc.; Indicate total physician/non-physician FTE scope.

Extensive cash handling, up to $21,000 per shift

Signs for, maintains, accounts for and transfers to the next shift a $5000 in working capital

Cash/ receipts reconciliation

WORKING CONDITIONS: Describe the conditions in which the work is performed.

Position has interior and exterior duties and functions

Responds to all parking garages and lots - high customer volume, intensive walking to assist customers and maintain parking equipment

Occasional exposure to one or more hazardous conditions such as low level carbon monoxide, smoke, infectious diseases, needle punctures, mildly toxic chemicals (acids & strong alkaline), biohazard materials , odors, etc.

Exposure to car fumes, the elements, and extremes of weather and temperature

Unheated and non air-conditioned work environmen