PURPOSE OF THE JOB

This position is responsible for processing all 3rd party travel related transactions, mediation of all employee expense reports, and reimbursements, and all relocation travel.

RESPONSIBILITIES/DUTIES

• 1st point of contact for GC Travel & GC Expense departments via phone & email (ex: Reply to travel inquiries on process, expense report errors, T&E policy questions, etc.).
• Visa transaction reconciliation, validation, and correction of all non-visa card holder charges. Process 3rd party credit card hotel authorizations, vendor communication, documentation, folio receipt follow-up, etc.
• Work cross-functionally with other groups, such as sourcing, to ensure cost savings and discount programs are implemented
• Maintain department intranet pages to give employees up-to-date information on the department
• Assist employees with PeopleSoft & Concur software troubleshooting issues & training.
• Manage employee permissions for all department systems
• Corporate card fraud notification management (all communications & maintenance sheet submission)
• Own and update departmental policies
• Manage and maintain all Concur profiles as needed
• Process NRI Relocation travel booking, receipt reconciliation, and distribution to NRI.
• Work closely with Accounting, Finance, Tax, and Treasury teams on issues or reporting needs
• Responsible for monthly departmental reporting and corporate card bill reconciliation
• Provide monthly and ad-hoc reporting on travel & expense; report on key metrics to various levels of management
• Work with company appointed Travel Management Company (TMC) to resolve all travel related issues and inquiries and manage preferred travel vendor contracts
• Drive ownership and execute special projects with minimal supervision and drive results to timely completion
• Bring a customer service approach to resolving issues
• Works with users to troubleshoot problems with Concur Travel and Expense
• Assist employees with inquiries and resolution of T&E and credit card maintenance requests
• Additional duties as assigned