2 telemarketer state farm agent team member Jobs in pittsford, ny
Maria Melnik - State Farm Agent is Hiring a Receptionist - State Farm Agent Team Member Near Pittsford, NY
- Paid time off
- Tuition assistance
Maria Melnik - State Farm Agent is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. As Receptionist - State Farm Agent Team Member with our agency, your attention to detail, dedication to client relations, and sales-mindedness equip you for this versatile position. Your contributions as a motivated professional who thrives in a fast-paced environment pave an entryway for growing your career and expanding your income.
We look forward to incorporating your energy and marketing perspective into our team as we build success together.
RESPONSIBILITIES:
- Open and prepare the office for service at 9:00 AM.
- Close the office for the day/weekend between 5:00 PM and 5:30 PM.
- Collect insurance payments, maintain accurate records of all payments, and make end of day bank deposits between 4:30 PM and 5:00 PM.
- Answer the phone using proper telephone etiquette.
- Greet and welcome customers (all walk- ins) as soon as they come to the office using professional etiquette.
- Assist or direct visitors/customers to the appropriate person/department.
- Scan, shred, copy, e-fax, e-mail (encrypt where needed) documents.
- Schedule appointments for the Agent, call/email/text appointment reminders.
- Follow up on No-Show list to re-schedule appointments.
- Prepare needed documents and folders for Agent's appointments.
- Receive, review, process and distribute incoming mail and handle outgoing mail (regular, FedEx, UPS, etc. as needed) daily.
- Trips to the Post Office as needed.
- Create and maintain customer accounts by always confirming contact information.
- Call/text/email customers on non-pay cancellation list - this is where policies are terminating for non-payment of premium and other reasons. Set-up follow ups, obtain reasons for cancellation.
- Practice confidentiality of personal and financial information in every situation.
- Collect and enter all information proficiently without errors.
- Keep the reception area clean and organized.
- Keep kitchen, office and insurance supplies adequately stocked by checking inventory needs and sending order requests to the Office Manager.
- Perform other duties as assigned by the Agent or Office Manager.
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, payments, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification. Transfer calls to others accordingly.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
- Dedicated to customer service.
- Knowledge of outlook/word/excel/teams/e-fax/hard and soft phone.
- Already obtained or able to obtain Property and Casualty and Life, Accident and Health Licenses.
- Paid time off (vacation/personal) after 6 months.
- Sick days - accrued.
- Growth potential/Opportunity for advancement within my office.
Job Summary
Full Time
$37k-46k (estimate)
04/14/2024
06/12/2024
The following is the career advancement route for Receptionist - State Farm Agent Team Member positions, which can be used as a reference in future career path planning. As a Receptionist - State Farm Agent Team Member, it can be promoted into senior positions as a Receptionist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Receptionist - State Farm Agent Team Member. You can explore the career advancement for a Receptionist - State Farm Agent Team Member below and select your interested title to get hiring information.
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