The Company

Marco designs and manufactures innovative and energy-efficient beverage dispense solutions. Our clients are some of the biggest names in the coffee, foodservice and catering industries, and our beverage solutions can be found in coffee shops, offices, hotels, convenience stores and restaurants all over the world. As industry leaders with over 40 years’ experience, we are driven by our passion for knowledge, innovation, and design.

At Marco our purpose to “Re-imagine Beverage Excellence Everywhere.” Above all we try to embody this purpose through listening, being curious and creating solutions in an open-minded and collaborative way. Since December 2023 Marco is a certified B-Corporation. As a B-Corp, Marco is part of a global community that meet high standards of social and environment impact. We are also committed to maintaining strong ESG standards throughout our business; focusing on the areas of employee, environment, operations, and community.

The Role

Marco Beverage Systems Ltd (part of the Middleby Foodservice and Beverage Group), a leading global manufacturer of hot and cold-water delivery systems and coffee brewing equipment in the food and beverage industry, is looking for a full-time, Seattle based Customer Service Specialists to interact with and support our rapidly growing North American customer base. The position is an entry level role. This person will be based out of our Seattle office and enjoy access to as much delicious coffee as they care to drink. We are a bike-friendly office with indoor bike parking and good access to a variety of lunch options within walking distance. Come join our tightknit group of knowledgeable and friendly beverage equipment folks.

Members of underrepresented communities are encouraged to apply.

Core responsibilities:

Daily order processing

· Entering orders within our ERP software

· Coordinating order processing between our ERP and the 3PL warehouse

· Managing any palletized/LTL orders

· Providing order confirmation and tracking to the customer

Email Inbox management – Phone support

· Fielding common customer questions (Stock, ETA, Price).

· Relaying (internally) any stock issues to the appropriate co-worker (Part SKU, Part need, Sales opportunity).

Invoicing and Payment Processing

· Deliver sales by serial number, etc. within our ERP software.

· Generate and distribute invoices.

· Take credit card payments by phone or via customer submitted card.

· Pass along receipt to customers

The Individual

The key brand identities of Marco are passion, innovation, care, knowledge, and integrity. The Ideal candidate will embody these values and possess a strong drive to provide a great customer experience. Marco’s purpose is to re-imagine beverage excellence everywhere, so this person will be working with the very best across the specialty beverage, foodservice and catering industries.

Required skills:

· A customer first mindset

· Proficiency in MS Office applications, (Word, Excel, Outlook)

· Detail oriented

· Self-motivated and able to work independently

· Highly organized

· Well-developed communication skills (verbal and written)

Desired skill sets:

· A knowledge of the coffee, water and/or craft beverage industry is a plus, but not a requirement.

· Previous customer service and administrative experience

If you are interested in the role, please send your CV in the strictest of confidence to caroline.concannon@marco.ie

Marco’s Commitment:

Marco is committed to recruiting people from all walks of life and backgrounds to reflect our customers and our community and to help make our business stronger. We are proud to have been awarded the Investors in Diversity Silver accreditation. Marco encourages applications from minority groups, women, the disabled and all other qualified applicants. We have implemented various initiatives such as family friendly and inclusive employment policies, flexible working arrangements and an employee support programme that are open to everyone. Where possible, we believe in hiring and recruiting locally to support the local community’s economic development.

Job Type: Full-time

Pay: $1.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to Relocate:

• Seattle, WA 98119: Relocate before starting work (Required)

Work Location: In person