3 Lead Server Support Engineer Jobs in Richmond, VA

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AWS Cloud Engineer/Sr. Server Administrator

State of Virginia

Richmond, VA | Full Time

$83k-107k (estimate)

1 Week Ago

Technical Support Engineer

Confluent

Richmond, VA | Full Time

$81k-101k (estimate)

1 Week Ago

Lead Server Support Engineer

Marathon TS

Richmond, VA | Full Time

$77k-97k (estimate)

1 Week Ago

Lead Server Support Engineer

$77k-97k (estimate)

Full Time 1 Week Ago

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Marathon TS is Hiring a Lead Server Support Engineer Near Richmond, VA

Marathon TS is seeking a Lead Server Support Engineer to support a federal client in Chester, VA.

Field incoming automated service tickets from Dell and Customers technicians either via telephone, in-person and e-mail in a courteous manner.
Initiate service tickets when problems or issues are witnessed, and automated help request not initiated.
Document all pertinent server identification information, including name, rack number, service tag, serial number and nature of problem or issue.
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
Dell Logistics Online Inventory Solution (LOIS) parts locker maintenance and management, including, but not limited to:
- Parts from the locker are logged out to proper Service Tag/Serial Number of device where they are replacing failed/failing part.
- Failed parts are properly returned to Dell and Dell Tech Direct accurately logs and reflects such occurrences.
- Replacement parts from Dell are checked in and stored in the designated area.
Perform hands-on fixes at the server level, as required.
Performing preventative maintenance, including manually checking servers, as required.
Perform post-resolution follow-ups to help requests, as required.

Qualifications;

Three (3) to five (5) years of experience in supporting and maintaining Dell PowerEdge servers.
Three (3) to five (5) years of experience with NVIDIA GPU hardware, maintenance, and replacement.
Work experience in a data center environment
Intermediate knowledge of Windows operating systems
Experience working with service management tools such as Service Now or Remedy
Strong technical problem-solving skills

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Marathon TS is committed to the development of a creative, diverse and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Marathon TS will be based on merit, qualifications, and abilities. Marathon TS does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age or any other characteristic protected by law (referred to as "protected status").