Title : Sr Business Systems Analyst/Business Systems Analyst (Local to Torrance, CA and No C2C candidates will be considered)

Location: Torrance, CA

Contract duration: 15 -18 months contract (With possible extension)

Hybrid role

W2 ONLY

Musts Have:

• Strong organizational and communication skills

• Self-motivated with strong analytical, organizational and project coordination skills.

• Ability to balance and prioritize multiple user stories and activities

• Experience with documenting complex business requirements, create UAT scripts and execute UAT scripts.

• Production support environment experience, which could include project warranty support.

Job Description:

Daily Tasks Performed:

1. Work with Business and IT teams to document user stories (requirements), process flows, UAT results, status reports.

2. Lead medium to large projects/initiatives in a Salesforce environment.

3. Research and resolve production issues, troubleshooting of the Salesforce and batch environments.

4. Ad hoc user and SME support.

5. Perform Impact Analysis across multiple platforms and applications related to Salesforce changes.

6. Work with Salesforce Support.

7. Production support and field support.

What will this person be working on Operations/Production Support

• Manage Software, Application, System Upgrades, Enhancements and Maintenance - as the business liaison of customer and associate facing systems and applications powered by SFDC.
• Provide SFDC SME.
• Support of issues from nationwide regions, centers and AHFC consumers.
• Develop and maintain reporting to use as a tool for analysis to determine trends, platform/use case performance and call center operational impact that will lead to potential user stories.
• Maintain quality standard and process documentation and participate in Sprint Reviews and Retrospectives as a key member of the Digital Delivery Center and Scrum team.

User story activities

• Coordinate and complete user story activities to remediate defect, system maintenance, and system enhancements.

Documentation

• Create and maintain support documents including process maps/flows, user stories, acceptance criteria, status reports, work logs for action items, defects, testing scripts, etc.

Project/Key Initiative Support

• Manage M to L Projects/Initiatives.
• Ensure a harmonious flow of work among production support and projects.
• Partner with the Project Teams to align the production support processes for implemented Salesforce projects.
• Play a key role in the transition from project to production support.

Advance agile processes

• Contribute to the departments agile transformation by adopting agile principles and processes.

Position Success Criteria (Desired) - 'WANTS'

• BA/BS degree
• Three (3) or more years of Salesforce (strongly preferred) or related CRM experience.
• Experience with CRM (Customer Relationship Management) or account management systems and processes.
• Must be able to coordinate multiple initiatives simultaneously.
• Strong organizational skills
• Must be self-motivated with strong analytical, organizational and project coordination skills.
• Must have ability to communicate effectively with internal and external customers as well as non-technical and technical personnel.
• Strong verbal and written communication skills.
• Ability to manage medium to large projects/initiatives and support extra-large projects/initiatives.
• Ability to gather/refine complex business requirements, recommend or make decisions on business requirements/interdependencies.
• Ability to work effectively with AHFC staff, IT staff, 3rd party vendor staff.
• Ability to interact with other Client's company's personnel, builds strong relationships at all levels and across all business units and organizations, and understands business imperatives.
• Prior experience in a team environment and the ability to interface with all levels of management needed.

WANTS

• Experience in a captive finance, financial services, and/or banking.
• Excellent customer service and problem-solving skills
• Adaptable with proven track record of growing responsibilities
• Working knowledge of Azure DevOps (ADO) or JIRA
• Agile methodology experience is preferred