Mall of America is Hiring a MOA Information Specialist (Part-Time) Near Minneapolis, MN
Text "MOA" To 952-679-6731 To Apply Now! PURPOSE: To ensure guests have a positive shopping and entertainment experience by acting as the mall's front-line guest service ambassador. ESSENTIAL DUTIES AND RESPONSIBLITIES:
Provide all callers and visitors to the guest service desks and kiosks with prompt and courteous service
Greet guests in a professional manner, providing requested information efficiently
Assist guests with the purchase of MOA gift cards, merchandise and rental items such as strollers and electronic carts
Oversee monetary transactions using a computerized point of sale system
Be able to account for all funds by accurately ringing sales and counting out
Ensure that all monetary transactions are completed using established cash handling procedures
Coordinate MOA lost and found program
Listen to guest issues and direct the matter to appropriate staff for resolution
Ensure overall cleanliness and safety of the work area
May provide support in other work areas as needed
Regular and consistent attendance.
Other duties as assigned.
PREFERRED SKILLS, KNOWLEDGE AND ABILITIES:
Must be at least 16 years of age
High School Diploma or equivalent
1-2 years post secondary education preferred
At least 2 years previous guest service experience