Goals and Objectives

To initiate high customer service while overseeing day-to-day floor operations in regard to sales, proper sourcing/On Order Management, merchandising, housekeeping, par stocks, and member profiles. Serve as the liaison between upper retail management, Club General Manager, and the customer. To be aware of daily tee sheets and member/guest profiles to maximize sales.

Responsibilities:

• Assist in updating and maintaining all vendor contact information as it relates to seasonal offerings and vendor profiling for future sourcing opportunities.

• Adhere to all policies and procedures regarding initial mark-up, receipt category assignments, markdowns, and special event purchasing.
Maintain a presence with the membership to become a recognizable and approachable part of the project and community.

Inventory Control:

• Assist in conducting physical inventory updates for the POS system and all required reconciliation activities.
• Monitor best sellers and basic stock items.

Selling:

• Assist and service members and their guests with all retail needs.
• Know product features and benefits to promote multiple selling and assist with training golf staff
• Close sales on a positive note, i.e., gift-wrap, thank-you notes.
• Implement correct point of sale procedures for retail sales.
• Assist in managing the merchandising floor plan and stock rotation/presentation.
• Stock merchandise on the floor according to on order timelines and re-tag as needed.
• Handle all customer returns and special requests.
• Responsible for helping meet monthly sales goals for gross volume and gross profit.

Other Responsibilities: POS, Financial, and General:

• Carry out any special projects deemed necessary by upper management.
• Assist in maintaining adequate levels of all merchandise-related materials, i.e., packaging, tagging, equipment boxes, etc.
• Monitor and implement all POS upgrades as they relate to retail and inventory procedures as approved by the Director of Corporate Retail.

Qualification & Competencies required for success

• Demonstrates respect for and appreciation of Hawaiian values, history and culture, understanding its implication in one's work, in fostering meaningful relationships, and in embracing the community served.
• 1-3 years of prior retail experience.
• Proof of COVID vaccination.
• Passion for retail, hospitality, and service: presents a warm and approachable demeanor in all interactions: enjoys taking care of the needs of others.
• Results orientation: takes accountability to fulfill responsibilities and delivers against goals and assignments on time with high quality; demonstrates an understanding of and works to meet standards of excellence.
• Unwavering attention to detail: demonstrates great attention to detail; superior organizational capabilities; identifies opportunities to improve processes or experiences.
• Exceptional communication: high quality written communication; listens well and pays attention actively and objectively; presents information and facts in a logical manner, using appropriate language to the audience; adjusts communication style to the situation or person.
• Knowledge and experience with Microsoft Office Suite, specifically Excel, Photoshop and knowledge of additional communication platforms (i.e. Jonas, Club Essentials, Alice).
• Ability to work in a team environment.
• Ability to stay calm and focused during the busiest of times.
• Ability to work a flexible schedule, including evenings, weekends, and holidays and a shift greater than eight (8) hours in length.
• Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors, standing, walking, and moving for periods of greater than four (4) hours, and lifting, carrying, bending, stooping, squatting, reaching, pushing and pulling.

This job description may not comprise all duties, responsibilities or skills that may be required to be performed. Management has the right to change or delete information from the job description at any time without notice. The company is responsible to provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the position.