18 senior technical support engineer Jobs in santa clara, ca
The Fountain Group is Hiring a Technical Support Engineer Near Santa Clara, CA
My name is Sanoop, and I am a Recruiter with The Fountain Group. We are a national staffing firm and are currently seeking a Technical Support Engineer for a prominent client of ours. This position is located in Santa Clara, CA 95054 (Hybrid Role -3 days onsite / week).
If you are interested in hearing more about the position, please respond to this posting with your resume attached or send me an email at sanoop.p@thefountaingroup.com
Please forward this email to any friends or colleagues as we do offer a Referral Bonus for any candidate hired.
Hourly Rate on W2: $33-38/hr on W2
Description
- Provide Technical Support to customers and partners
- Provide configurations, troubleshooting and best practices to customers
- Manage support cases to ensure issues are recorded, tracked, resolved, and follow ups are done in a timely manner.
- Provide fault isolation and root cause analysis for technical issues
- Publish Technical Support Bulletins and other technical documentation in the Knowledge Base.
- Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
- Travel may be required to customer sites in the event of a critical situation to expedite resolution.
- Provide on-call support 24x7 on an as needed basis.
- Set up equipment in the lab for replications
- Note: This is contract-to-hire opportunity providing support services to the US Federal Government. US citizenship is a requirement of this position
- Excellent verbal and written communication skills and the ability to listen and understand a customer problem or question to help them solve it.
- Excellent communication skills as it will be integral part of job (phone, email, documentation, etc.)
- Knowledge with TCP/IP
- Good knowledge with layer 4 protocols (TCP / UDP)
- Good understanding of MAC / ARP / NAT / Route tables.
- Knowledge with DHCP / DNS
- Knowledge in Routing & Switching (OSPF / BGP / VLAN / STP)
- Knowledge with Security (IPSEC / SSL-VPN)
- Knowledge with Cisco, Checkpoint, Juniper (Netscreen), Fortinet products a plus
- Knowledge with Authentication Protocols a plus (Radius / TACACS)
- Certifications such as Cisco CCNA and Juniper JNCIA are highly preferred but not required
Job Summary
Full Time
$118k-147k (estimate)
04/26/2024
05/15/2024
thefountaingroup.com
TAMPA, FL
500 - 1,000
2001
HUNTER CONE
$10M - $50M
Business Services
Related Companies
The following is the career advancement route for Technical Support Engineer positions, which can be used as a reference in future career path planning. As a Technical Support Engineer, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Engineer. You can explore the career advancement for a Technical Support Engineer below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Engineer, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Engineer for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support Engineer job description and responsibilities
Responsible for providing technical support to clients in person and remotely.
02/27/2022: Tallahassee, FL
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
01/25/2022: Paramus, NJ
Technical support engineers need to rise above, and not respond with anger or frustration.
03/24/2022: Grand Forks, ND
Technical support specialists provide assistance to customers experiencing technical, software and hardware problems.
02/19/2022: Huntington, NY
They ensure that all technical aspects are functioning optimally.
03/02/2022: Champaign, IL
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Engineer jobs
Taking ownership of customer issues reported and seeing problems through to resolution
04/11/2022: Chillicothe, OH
Patience, friendliness, and clear, non-technical communication are necessary to ensure customers don’t feel frustrated or talked down to.
03/29/2022: Orange, CA
A Technical Support Engineer provides customer service for computer hardware and software.
03/30/2022: Grand Forks, ND
Technical support engineers require a variety of hard skills and soft skills.
04/10/2022: Killeen, TX
A Technical Support Engineer duties and responsibilities may revolve around maximizing computer system capabilities and making recommendations.
01/31/2022: Lawrence, MA
Step 3: View the best colleges and universities for Technical Support Engineer.
