About

Macy’s is proudly America’s Department Store. There’s a reason we’ve been around for 160 years. Customers come to us for fashion, value and celebration. Macy’s is also known for giving back to our communities.

The magic of Macy’s ultimately comes alive in our stores, and our store colleagues are the ones making it happen. They provide outstanding customer service, create a memorable shopping experience, and drive sales results. A store position at Macy’s (seasonal, part-time, or full-time) is the perfect way to explore the world of retail. Some of Macy’s top executives started their careers as part-time retail sales associates. Our store positions are ideal for forming relationships, building teams, and developing leadership skills to grow your career at Macy’s. Macy’s stores are ideal for building capability in creating partnerships, building teams, and developing the leaders of tomorrow. Macy’s is the “Academy” for retail careers.

Our store management team has the privilege to lead, manage, and inspire a diverse and creative team in delivering store results. Part business consultant, part relationship guru, and 100% leader, you’ll contribute and collaborate to drive the business forward. With frequent opportunities to advance, joining our store management team puts you on a fast-track to career success.

Job Overview

As a Beauty Training Manager you will drive sales through focused execution of My Macy’s, Omni, and Customer Experience initiatives, including Virtual Selling and driving sales through Social Media Platforms. Through training, coaching, and development of a team of Counter Managers, Beauty Advisors and Make-up Artists you will work alongside Sales and Customer Experience Manager to advance your business, leverage product knowledge, and expand the skills of your team. You will be required to lead the team through new training and initiatives as they continue to change while teaching and holding the team accountable to these initiatives. All activities related to training, building a repeat client base, elevated merchandise presentation and a clean, neat, organized shopping environment for our customers are a function of your responsibility.

Essential Functions

• Plan, drive and exceed sales goals through effective selling floor leadership, coaching, and recognition.
• Plan, outline and execute events that drive business volume, including vendor partnerships and appointment planning.
• Exceed the Customer Experience expectations, making Macy’s the premiere global destination for beauty and fragrance.
• Drive Customer Experience, coach Beauty Colleagues to consistently deliver effective selling behaviors and grow sales and loyalty through My Client.
• Recruit, train, coach and develop a team of Beauty Colleagues for a counter. Perform all leadership functions related to timekeeping, annual reviews and performance management.
• Observe Beauty Colleagues focusing on Customer Experience behaviors; ensure all employees are providing an outstanding shopping experience to all Customers and provide feedback as necessary.
• Ensure the Beauty Colleagues and Counter Managers are fully trained on any new application techniques or initiatives.
• Coach the Beauty Colleagues and Counter Managers to utilize any current training to reinforce building client relationships, including vendor training and initiatives.
• Utilize Colleague metrics to provide recognition and offer coaching; develop and communicate strategies to improve sales results.
• Collaborate with your Sales and Customer Experience Manager and Store team to lead event execution and selling initiatives at your counter.
• Communicate advertising and sales information to the team.
• Strengthen attendance and weekend hours compliance among staff; leverage scheduling system.
• Motivate Beauty Advisors to solicit the goal of Macy’s Loyalty program by reinforcing the benefits of new accounts.
• Regular, dependable attendance and punctuality.

Qualifications and Competencies

• High School degree or equivalent required.
• A minimum of 2-5 years in a leadership/supervisory position in a service-driven environment required.
• Ability to read, write and interpret general business periodicals.
• Ability to effectively communicate with and present information to customers, vendors, buyers, peers, and all levels of management.
• Basic math functions such as addition, subtraction, multiplication, and division.
• Able to use a calculator and calculate percentages and ratios.
• Must be able to make change in American monetary units.
• Must be able to work independently, with minimal supervision. Must be able to anticipate and solve problems.
• Strong organizational skills and the ability to adapt quickly to changing priorities.
• Ability to anticipate and solve problems, act decisively and persist in the face of obstacles.
• Strong leadership profile and excellent negotiation skills.
• Strong interpersonal skills, ability to empower and develop team, collaborate, and function as a member of a team, ability to execute plans and strategies.
• Commitment to exemplifying the highest integrity and professional business standards.
• Ability to work a flexible schedule including days, nights, weekends, holidays and sales events based on department and store/company needs.

Physical Demands

• This position involves constant moving, talking, hearing, reaching, and standing. Involves standing for at least two consecutive hours.
• Involves lifting at least 30lbs.
• May occasionally involve stooping, kneeling, crouching, and climbing ladders.
• Vision abilities include close vision, color vision, depth perception, and ability to adjust focus.