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WEG is Hiring a Lead Service Engineering Specialist (Automation - Drives and Soft Starters Tech Support) Near Duluth, GA
WEG Electric Corp. has a great opportunity for a Lead Service Engineering Specialist to join our team in Duluth, GA. This role answer technical calls and emails dealing with post-sales troubleshooting, programming and wiring for all WEG automation products.
Primary Responsibilities:
- Provides support and lead direction to Field Service team, Warranty Management and ASE's
- Organizing and reporting field defects, failure rates, and customer issues to international factories.
- Performing monthly quality reviews and failure analysis on OEM customers;
- Provides technical support to customers and end users, by phone or email with a complex start-up of WEG products.
- Sends Field Service Request Form to customer when requested or when scope of customer request extends beyond expected boundaries of reasonable phone or email support.
- Sends Return Authorization Request Form to customer when requested or when deemed appropriate.
- Records details of calls and email in technical support database.
- Records non-conformities of WEG products in the appropriate database.
- Reviews field service reports as needed for warranty validation.
- Performs root cause analysis to determine, if possible, whether failure is a manufacturer defect or external, for warranty or denial purposes.
- Assists the team on identifying parts for customers.
- Trains the new employees in their assignments within the team.
- Manage and perform training for customers and service partners
- Analyzes technically customer and field complaints
- Works with PPC and the Panel Shop, to effectively repair and/or refurbish WEG supplied panels.
- Provides back-up to the Repair Lab and technical support as needed
- Other duties and tasks as assigned.
- High School or GED required. Associate degree in electrical, electronics or equivalent field preferred.
- Department procedures.
- Robust product and troubleshooting knowledge, required.
- Knowledge of schematics, drawings and service manuals, required.
- Demonstrated competency in complex scenarios.
- Knowledge to handle all levels of service issues.
- Knowledge to communicate clearly and effectively.
- 10 years of experience of related experience.
WEG is the largest industrial electric motor manufacturer in the Americas and one of the largest manufacturers of electric motors in the world producing more than 21 million units annually. Founded in 1961, WEG operates mainly in the sector of capital goods, having five main businesses: Motors, Energy, Automation, Coatings Transmission & Distribution, providing global solutions for electric motors, variable frequency drives, soft starters, controls, panels, transformers, and generators. The US corporate office is located in Duluth, GA with manufacturing units in Minnesota, Indiana and Missouri with over 30 thousand employees worldwide. Visit our website to learn more: www.weg.net
We offer a pleasant work environment, competitive compensation and full benefits package. To Apply: All candidates must submit an updated resume and complete our application in order to be considered for this position. Must be authorized to work in the United States. WEG does not offer visa sponsorship for this role.
We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.
Job Summary
Full Time
$50k-62k (estimate)
04/27/2024
05/10/2024
weg.net
EL CAJON, CA
7,500 - 15,000
2017
WAYNE E GEORGE
$50M - $200M
Business Services
Related Companies
About WEG
Founded in 1961, WEG is a global electric-electronic equipment company, operating mainly in the capital goods sector with solutions in electric machines, automation and paints for several sectors, including infrastructure, steel, pulp and paper, oil and gas, mining, among many others. WEG stands out in innovation by constantly developing solutions to meet the major trends in energy efficiency, renewable energy and electric mobility. With manufacturing units in 12 countries and present in more than 135 countries, the company has more than 31,000 employees worldwide. WEGs net revenue reached R$ ...
11.9 billion in 2018, 58% from outside Brazil. Our business areas are divided as follows. Industrial Electro-Electronic Equipment This area includes electric motors, drives and industrial automation equipment and services, and maintenance services. Electric motors and other related equipment find applications in practically all industrial segments, in equipment such as compressors, pumps and fans, for example. Energy Generation, Transmission and Distribution (GTD) Products and services included in this area are electric generators for hydraulic and thermal power plants (biomass), hydro turbines (small hydroelectric plants or PCH, and hydroelectric generators or CGH)), wind turbines, transformers, substations, control panels and system integration services. Motors for Domestic Use In this business area, our focus is the market of single phase motors for durable consumer goods, such as washing machines, air conditioners, water pumps, among others. Paints and Varnishes In this area, which includes liquid paints, powder paints, and electro-insulating varnishes, we have a very clear focus on industrial applications in Brazil and are expanding to Latin America and other regions.
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