Job Description Job Description Lynx Emissions is a small business in Baltimore, MD. We are professional, customer-centric, collaborative, and our goal is to provide reliable products and services that keep your engines running smoothly and efficiently. Whether you're looking for top-brand products or expert maintenance services, we've got you covered. Explore our range of solutions and discover how we can help you power up your fleet today.LYNX Emissions is hiring a Shop Territory Technical Team Lead. This role is a key leadership position in the Operations Department responsible for profitable and effective management of assigned LYNX Emissions shops. Manage a team of technicians, and apprentices in all aspects of productivity, including diagnostics, service, filter cleaning, invoicing, and housekeeping.Duties and ResponsibilitiesEstablish shop's objectives, jointly with their supervisor, and attain them.Manage the budget for shop supplies, repairs and maintenance.Verify shop's operational reports and productivity. Control equipment maintenance and shop supplies costs. Facility management, assuring a clean and safe working environmentKeep a balanced stock, corresponding to the needs of the shop and wholesale customers and the public. Work with the purchasing department to establish/correct mins and maxes.Manage administrative requirements such as cost coding and time and materials allocations, job stories etc. Ensure that all orders are stocked and recorded according to instructions.Handle customer complaints immediately working with technician and sales teams, based on the instructions of their operational manager.Follow up and verify invoicing, customer accounts, claims and credits, to ensure that they are accurate.Ensure that all parts are correctly labelled, and that credit is granted for returned parts. Manage returned parts and subtract them from the inventory once credit has been granted.Install and implement measures to prevent theft in the warehouse.Prioritize and assign work to meet customers needs, moving technicians across the region.Some hands-on technician work may be requiredEnsure quality, compliance, and safety of DPF Co.'s assetsOptimize customer pick-up and drop-off (last mile logistics)Coach and mentor technicians. Monitor associate work levels, redirect workforce across the region to ensure smooth operations run.Conduct formal evaluations of the performance of the personnel reporting to them, at set intervals. Train and motivate the personnel reporting to him/her and participate in hiring these personnel, jointly with his/her supervisor.Take part in management meetings.Maintain a professional appearance.Perform other duties, based on management requirements, instructions, and staffing.Travel between the shops in Knoxville, TN, San Antonio, TX, Columbus, OH to ensure efficiency and productivity of the shops.Skills and Qualifications3-5 years leadership experience in technical service environment, or at least 3 years of team management in an environment with strong operational metrics.High School Diploma or equivalent required.Associates or Tech School degree preferred.Valid Drivers License required, class G or class 5.Well-developed oral and written communication skills and interpersonal skills in order to effectively instruct employees, and also effectively file reports to the upper management of the organization.High computer literacy, which involves being able to work with Microsoft packages.Ability to influence individuals and teams in order to achieve set or desired goals and objectives.Work EnvironmentFrequent change in temperatures.Protective footwear should be worn at all times.Respiratory PPE should be worn in the shop areas.Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned to meet the ongoing needs of the organization.Job Type: Full-timePay: From $29.00 per hourExpected hours: 40 50 per weekBenefits:Company carDental insuranceHealth insuranceVision insuranceCompensation package:Bonus opportunitiesExperience level:3 yearsSchedule:10 hour shift8 hour shiftMonday to FridayTravel requirement:Up to 50% travelAbility to Relocate:Baltimore, MD: Relocate before starting work (Required)Work Location: In personCompany Description About usLynx Emissions is a young, fast-growing national company that specializes in cleaning all kinds of After Treatment filters, from DPFs, DOCs, SCRs, and EGRs. Not only do we clean filters, but we also do complete restoration and supply of DPFs and aftermarket parts. We do this across 7 locations in Canada and have plans for expansion into the United States. Here is the link to our website showing more of what we do: www.lynxemissions.com. Company Description About usrrLynx Emissions is a young, fast-growing national company that specializes in cleaning all kinds of After Treatment filters, from DPFs, DOCs, SCRs, and EGRs. Not only do we clean filters, but we also do complete restoration and supply of DPFs and aftermarket parts. We do this across 7 locations in Canada and have plans for expansion into the United States. Here is the link to our website showing more of what we do: www.lynxemissions.com.#J-18808-Ljbffr

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