Description

POSITION: Bilingual Case Management Support Specialist Unaccompanied Minors Program

REPORTS TO: Quality Improvement Specialist/Lead Case Managers

CLASSIFICATION: Full Time

EXEMPT/NON-EXEMPT: Non-Exempt (Hourly)

• Complete Intake Assessments and Screen for human trafficking concerns.
• Document in detail the provision of services in each UC’s case file.
• Assist potential sponsors with completion of family reunification packets and refer them to fingerprinting.
• Assist in the supervision of UCs when needed to maintain proper ratio.
• Review, scan and file UC logs and other documentation as needed.
• Create UC charts and ensure that program documents are properly filed for each UC, with case manager coordination.
• Maintaining and organizing charts accordingly.
• Complete chart audits and portal checks to ensure all documentation is audit ready.
• Document and report all major and minor incidents in accordance with agency policies and procedures.
• Ensure all weekly and monthly reports and spreadsheets are completed on time.
• Ensure compliance with local, state, and federal rules and regulations, including but not limited to HIPAA.
• Required to work evening and weekend hours on an ongoing basis.
• Other duties as assigned.

Qualifications

EDUCATION/EXPERIENCE:

• Bachelor’s degree in behavioral sciences, human services, or social services field. Experience working with immigrant youth or child welfare services preferred.

SKILLS & ABILITIES: