Want to be part of a company that empowers you to innovate and implement your powerful ideas as you help shape the future of cybersecurity? Since 2012, CRITICALSTART has assisted in safeguarding numerous businesses from cyberattacks, preparing them for upcoming threats, and earning a plethora of awards along the way.

We thrive on innovation, devoid of bureaucracy. CRITICALSTART pioneered the first MOBILESOC app for on-the-go threat detection and response, devised a method to automatically resolve the majority of security alerts, and introduced services that reduce alert investigation time by 99.3% (our analysts truly appreciate us for that).

Everything we do revolves around our three core principles:

Do whats best for our customers.

Do whats best for our employees.

Dont do things that suck.

That's basically it.

If you'd prefer to hear from our Critical Crew, watch this video to learn about their perspectives. Look at our Glassdoor reviews for another internal viewpoint (Pssst...want to grab our attention when you submit your resume? Include something about our Glassdoor reviews that resonated with you).

As an Engineering AI Intern at Critical Start, you'll participate in an AI Hackathon where you and your fellow interns will collaborate, innovate, and challenge each other to explore potential solutions that can enhance business value and improve customer experiences. Your day-to-day activities for the AI Hackathon will focus on designing and implementing innovative approaches to specific objectives using Python, GenAI, Large Language Models, Retrieval Augmented Generation (RAG), and proprietary as well as public data.

Youll collaborate with other interns, engineers, SOC Analysts, and customer care professionals as you design and implement AI solutions and present your progress to key stakeholders on a weekly basis. Your contributions will be instrumental in driving AI innovations within our organization, leveraging your expertise in AI and machine learning to help us remain at the forefront of innovation and push the boundaries of what's possible.

• Collaborating with our team of engineers and SOC Analysts to design and implement AI-powered solutions using Python, LangChain, Large Language Models (LLMs), and Retrieval Augmented Generation (RAG).
• Optimizing AI-generated results by leveraging various LLMs, technologies, and prompts.
• Exploring the use of agent-based AI solutions to determine optimal utilization.
• Documenting and presenting findings and results to the team and stakeholders.

Required Qualifications:

• Enrolled in a bachelor's degree program in Computer Science, Artificial Intelligence, or a related field.
• Strong programming skills in Python (3.x).
• Experience with deep learning frameworks such as TensorFlow or PyTorch.
• Familiarity with GenAI, Large Language Models (LLMs), and Retrieval Augmented Generation (RAG) concepts.
• Understanding of AI and machine learning principles.
• Excellent problem-solving skills and attention to detail.
• Strong communication and collaboration skills.
• Ability to thrive in a fast-paced environment and adapt to changing priorities.
• Familiarity with version control systems such as Git.

Desired Qualifications:

• Experience with natural language processing (NLP) and text processing.
• Knowledge of reinforcement learning and generative models.
• Familiarity with cloud-based services such as AWS or Google Cloud.
• Experience with containerization using Docker.
• Certification in Python or AI-related fields.
• Experience with public, commercial, and open-source LLMs.
• Experience in fine-tuning LLMs and prompt engineering.

Imagine a dynamic, enjoyable, and rewarding work environment. We are professionals, and the work we do holds immense significance, like saving our customers from potential disasters. However, we believe in not taking ourselves too seriously.

Prefer a casual dress code every day? No problem, as we find comfort enhances our thinking.

Our workplace in Plano, TX offers open offices, collaborative meeting spaces, phone rooms, and wellness rooms. In the breakroom, friendly competition arises with games like ping-pong, bubble hockey machine, foosball, or the gaming machine. What harm does a little healthy competition among friends do?

Critical Start welcomes people from all backgrounds and walks of life. One of our core values is to Do whats best for our employees, and that starts with the hiring process by finding the best candidates and providing an environment that upholds equal employment opportunities for all employees and applicants, strictly prohibiting any form of discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy encompasses all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Mental and Physical Requirements

It's important to note that specific physical and mental requirements may vary depending on the nature of the office job, organization, and individual responsibilities.

Physical:

• Stationary position for extended periods of time.
• Constantly operate a computer.
• Occasionally you may be required to move equipment or other items up to 20 lbs.
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.

Mental:

• Must be able to apply established protocols in a timely manner.
• Make timely decisions in the context of workflow.
• Ability to complete tasks and perform in situations requiring speed deadlines, or productivity quota.
• Ability to work effectively and efficiently in high stress situations.
• Ability to simultaneously address multiple complex problems.