** Position Description**

**Customer Sales & Service Representative I, Front Counter (Non-Retail)** Location **Waterloo, IA - (CC) Capital** Working Hours **Starting shift from 8:30am - 10:00am and an ending shift from 5:45pm - 7:00pm; Rotate every 2 weeks** **GENERAL RESPONSIBILITIES:**

Provide a positive in-person customer experience in a prompt and professional manner related to the customers needs and questions. Perform direct customer support for all customers consistent with Mediacoms policies and procedures.

**SPECIFIC RESPONSIBILITIES:**

Interact with customers in person to answer customer inquiries and solve problems regarding billing, services, and products.

Utilize appropriate sales and retention guidelines to properly process customer requests to add or disconnect services.

Troubleshoot basic service issues and schedule on site service calls when necessary.

Receive and process customer payments, balance cash drawer, and post customer adjustments.

Issue and receive equipment from customers.

Responsible for maintaining customer site equipment and inventory controls according to policy and procedures.

Demonstrate courtesy and patience in customer relations, maintaining the ability to explain all phases of billing, products, and services offered at the current time.

Neat with self and work area, and conducts self in a respectable, responsible, and courteous manner.

Regular Attendance required.

Perform other duties as directed or required by your supervisor.

Other duties as assigned.

**EXPERIENCE/SKILLS:**

High school diploma or GED required; Associates degree preferred.

Required 1-3 years experience in retail and/or consumer sales.

Preferred 3 plus years customer service & cash handling/reconciliation experience.

Exceptional relationship-building skills.

Excellent communication skills.

Ability to multi-task and prioritize in a fast-paced environment.

Effective cash handling skills.

Valid driver's license and satisfactory driver record may be required for some locations.

Must demonstrate intermediate to advanced PC skills.

Sales ability and willingness to meet sales goals.

Able to stand for long periods.

Occasional travel to other sites within the region.

Ability to work evenings, weekends and holidays and overtime as needed.

**Keywords:** Front Counter, Customer Service, Sales

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