Position: Outreach Specialist V #605355

Program: Community Health Programs

Department: Health Services

Reports to: Senior Program Manager

Compensation: $21.00-$27.71 per hour, plus $1.75 per hour Shift Differential Premium for hours worked between 6pm-6am

Schedule: Monday-Friday 10:00am-7:00pm

Status: 100%, Full-Time, Non-Exempt, Union

Probation: 90 days

Benefits: Medical, Dental, Vision; also including Life Insurance, Long-Term Disability, Employee Assistance Program, and a 403(b) Retirement Plan

Center’s Mission:

Building a world where LGBT people thrive as healthy, equal, and complete members of society.

DEPARTMENT SUMMARY: The Los Angeles LGBT Center’s Department of Health Services is one of the nation’s largest and most experienced providers of LGBTQ-specialized primary care and related services, Our mission to help LGBTQ people lead healthier, happier lives is supported by our comprehensive array of client-centered services including primary care, mental health, psychiatry, domestic/family violence, crime victimization, sexual health, pharmacy, case management, nutrition, clinical research, housing services and a food pantry. The Center is one of a handful of Federally Qualified Health Centers in the nation specializing in serving LGBTQ people.

JOB SUMMARY: This position requires a strong customer service background with emphasis on team participation. Under direct supervision, the Outreach Specialist V will execute all aspects of outreach and special events focusing on health care access and will assist in the development of appropriate prevention strategies for program participants. The Outreach Specialist V builds rapport with the following target populations: people of color, gay, lesbian, and bisexual people, members of the transgender community, people of varying ages, and community partners.

ESSENTIAL FUNCTIONS:

• Assist with planning and execute outreach efforts throughout the greater Los Angeles/Southern California area.

• Develop and maintain a working relationship with community agencies where program services are conducted.

• Conduct outreach and interface with clients via social networking sites within appropriate safety parameters.

• Assist in the development of outreach standards and best practices for programs in mental health services.

• Assist with survey data analysis and incorporate data analysis in program materials as appropriate.

• Assist in the development, production, and revision of all program, educational, and outreach materials.

• Assist with volunteer trainings and orientations.

• Provide appropriate counseling and testing, conduct counseling interviews and risk assessments, and provide referrals and educational materials, as needed.

• Provide linkage referrals to clients for appropriate services.

• Keep accurate and up-to-date files for trained volunteers.

• Assist in the marketing of all program and outreach efforts.

• Prepare assigned portions of monthly and quarterly reports as required by funder and program supervisors as needed.

• Assist in the recruitment of all volunteers.

• Provide outreach intervention to group participants and clients as assigned.

• Provide triage to participants and clients.

• Participate in all staff meetings.

• Assist program staff with administrative and clerical duties/responsibilities.

• Other duties as assigned.

JOB QUALIFICATIONS AND EXPERIENCE:

• Knowledge of or experience working with the LGBTQ community and familiarity with issues of particular relevance to LGBTQ people.

• A passion for the Center’s work and its mission to make the world a better place for LGBTQ people.

• Minimum 2 years of experience in outreach, community organizing, or project management or equivalent education/certification.

• Understanding of curriculum implementation and material development.

• Experience with family/domestic violence or LGBT crime victim population a plus including successful completion or willingness to complete a certification course that satisfies requirements of California Evidence Code 1037.1, a plus.

• Knowledge of general mental health factors impacting victims of crime.

• AHA CPR certification.

• Ability to follow a work plan.

• Computer skills and knowledge including word processing, spreadsheets and database operations.

• Demonstrated ability to create visually appealing outreach materials and public presence of the program.

• Demonstrated ability to provide culturally competent services to people living with HIV, victims of crime, and communities of color.

• Bilingual skills, a plus (English/Spanish fluency preferred).

• Access to reliable transportation and the ability to be insured.

• Availability to work a flexible schedule including some evenings and weekends.

• Demonstrated ability to work effectively with people of diverse races, ethnicities, nationalities, sexual orientations, gender identities, gender expression, socio-economic backgrounds, religions, ages, English-speaking abilities, immigration status, and physical abilities in a multicultural environment.

The Los Angeles LGBT Center is an Equal Opportunity Employer and is committed to fostering diversity within its staff. Applications are encouraged from all persons regardless of their race, color, ancestry, national origin, sexual orientation, gender identity and expression, sex, pregnancy, childbirth and related medical conditions, religion, disability, age, military or veteran status, including status as a victim of domestic violence, assault or stalking, genetic information (including family medical history), political affiliation or activities, medical or health conditions, and marital status.

The Center has implemented a policy requiring all staff to be up-to-date with COVID-19 vaccinations as a condition of employment, subject to applicable federal, state and local laws. For more information, please contact jobs@lalgbtcenter.org