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Longbow Advantage is a trusted supply chain partner to various Fortune 500 companies across North America and Europe. Since 2002, we have been experts in warehouse and workforce management implementations, upgrades, and integrations. More recently, we launched the Rebus Platform, helping our clients gain real-time, intelligent visibility into warehouse operations.
We are looking for an Application Support Analyst who is passionate about building and maintaining strong customer relationships by answering customer questions and concerns and handling customer incident reports efficiently and professionally.
The Support Analyst will provide the first level of support, answering customer phone calls, triaging incidents, maintaining Jira and client ticketing systems, following up with customers and troubleshooting. WMS experience required - Blue Yonder WMS experience heavily preferred.
Once you join our team, you will…
Skills & Experience
Why Join Longbow?
Longbow Advantage is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
We are not able to assist with relocation or work permit applications for this role.
All your information will be kept confidential according to EEO guidelines.
Full Time
IT Outsourcing & Consulting
$59k-81k (estimate)
02/05/2024
05/26/2024
longbowadvantage.com
ANN ARBOR, MI
50 - 100
2002
ALEX WAKEFIELD
$5M - $10M
IT Outsourcing & Consulting
Longbow Advantage was founded in 2002. Born of a need for specialized expertise for complex warehouse implementation projects from people who had lived it themselves, our team has always been committed to providing exceptional experiences. As we helped more and more teams successfully implement and manage their WMS solutions, we began to notice a trend. The warehouse is the heart of the supply chain, yet nobody seemed to be able to get the level visibility into warehouse operations that they truly needed. Thats why, in 2015, The Rebus Platform was born. Today, Rebus has grown to include Wareho ...
use Visibility, Intelligent Labor, and Inventory Operations. While the solutions have grown, the focus remains the same: providing exceptional experiences for distribution teams through real-time, intelligent visibility into warehouse operations. Representative customers include Pepsi, Subaru, Del Monte, Spectrum Brands, and Accuristix. For more information visit www.longbowadvantage.com.
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