The CSR is responsible for processing customer menu orders via the telephone. Job Responsibilities. 1. Answer the telephone within 3 rings with a smile in his/her voice. 2. Follow the phone script/offer to explain specials. 3. Take customer menu order. 4. Suggestive sell additional menu items. 5. Enter order accurately in POS system. 6. Repeat order for accuracy. 7. Handle customer problems efficiently and in a friendly manner. 8. Greet all custo...
