General

* Serve meals on a timely basis that are palatable, appetizing in appearance, garnished, and at proper temperature.

* Assist in maintaining all work/storage areas in a clean and properly arranged manner at all times. Move stock and equipment as necessary to complete daily cleaning duties as assigned.

* Follow all safety regulations at all times.

* Sweep and mop floors as directed.

* Carry out garbage and keep work areas clean, dry, and free of hazardous equipment.

* Perform ware-washing duties as assigned.

* Follow established infection control policies and procedures.

* Report all hazardous conditions/equipment to manager.

* Report all accidents/incidents as established by department policies.

* Follow all dining services procedures in accordance with established policies.

* Develop and maintain a good working rapport with department personnel, as well as other departments within the facility, to assure that food service can be properly maintained to meet the needs of the residents.

* Create and maintain an atmosphere of warmth, personal interest, and positive emphasis, as well as a calm environment throughout the department.

* Maintain confidentiality of all pertinent resident care information to assure resident rights are protected.

* Assist in making new dining services employees feel welcome.

* Attend and participate in in-services, workshops, seminars, etc. as directed.

* Follow facility's dress and hygiene policies.

* Assist with in-house fire control and in resident evacuation during fire or disaster emergencies.

* Participate and assist in departmental studies and projects as assigned or that may become necessary.

* Other duties as deemed necessary and appropriate or as directed by manager.

Serving

* Service should be timely and pleasant.

* All food is served from customers' left.

* All beverages are served from customers' right. Step back when pouring to reduce risk of spilling on residents.

* Maintain customers' beverages. Pour fresh water and coffee in timely manner.

* Serve water before any part of the order is taken.

* Inform customers of the soup, bread, and dessert of the day.

* Take order from left to right, clockwise.

* Remain alert to customers and their needs.

* Check tables and collect dirty dishes as necessary.

* Make certain dirty dishes are removed before serving dessert.

* Remain on floor and in assigned area. If someone outside your area requests your help, tell them you will get their server.