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Lincoln Softtech LLC
Southfield, MI | Full Time
$60k-75k (estimate)
1 Week Ago
L1 Support
Lincoln Softtech LLC Southfield, MI
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$60k-75k (estimate)
Full Time 1 Week Ago
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Lincoln Softtech LLC is Hiring a L1 Support Near Southfield, MI

< style="font-weight: 400;"> Only Ladies/Citizens

Required Qualifications:

Candidate must have a Computer Science or Manufacturing degree, or 2 years IT factory-facing experience

1 - 2 years demonstrated experience working in a manufacturing environment

Candidate should have strong communication skills and be able to provide a positive customer support experience

Candidate must demonstrate strong team working skills and an ability to forge relationships with key IT organizations and suppliers to achieve success in delivering IT Solutions or resolution to issues

Ability to work independently and manage one s time

Strong Problem Solving / Troubleshooting skills including a base understanding of PC configurations, images and software installation practices across a variety of devices

Must be able to configure and troubleshoot issues regarding desktops, laptops, tablets, and printers; Must understand Microsoft Office Suite and be able to Install/Configure applications

Working knowledge of Microsoft Active Directory managing related organizational structures

Ability to reset passwords, create accounts and manage groups

Basic understanding of networking skills and understand factory firewall topologies and architectures

Comfortable being on your feet and working in a manufacturing environment such as wearing appropriate safety equipment and learning how to navigate a manufacturing environment safely

Job requires extensive active movement throughout plant including but not limited to climbing stairs and steps, lifting of devices, and pushing and pulling of equipment

Sense of urgency to resolve key outages or production line down situations as well as occasional off-shift support activities when required

Availability to work off-shift when needed for systems changes or be on a call rotation to provide support should any systems be down on an evening or weekends

L1 Support

Job Summary

JOB TYPE

Full Time

SALARY

$60k-75k (estimate)

POST DATE

05/29/2024

EXPIRATION DATE

06/15/2024

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Lincoln Softtech LLC
Full Time
$118k-144k (estimate)
1 Day Ago

The following is the career advancement route for L1 Support positions, which can be used as a reference in future career path planning. As a L1 Support, it can be promoted into senior positions as a Technical Support Analyst II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary L1 Support. You can explore the career advancement for a L1 Support below and select your interested title to get hiring information.