Fast-pace pediatric primary practice located in Orinda and Berkeley seeking detail oriented, compassionate, energetic, and reliable Medical Assistant for the Nurse Support (NS) position for both locations. Training will be in either office, depending on staff schedule. Eventually, s/he will be trained and scheduled to work in Berkeley. Saturday Clinic coverage rotates among staff. Must be flexible and willing to work in either location to cover sick/vacation/training. Must love kids!

POSITION SUMMARY: The Nurse Support (NS) is expected to be proficient in providing ancillary support to the Registered Nurses while staying within the scope of practice of a Medical Assistant and is cross-trained to circulate with the doctors of the practice. The NS assists in scheduling same day sick patients as well as future appointments for less acute problems during the first hour when the phones turn on in the morning and at least half an hour when the phones turn back on in the afternoon. Throughout the day, the NS assists with Electronic Health Records (EHR) tasks that do not require an RN to do it; providing support to both the nurses and the circulating staff. Assist with nurse shot visits and flu/covid vaccine clinics as needed. May have to work/cover Saturday Shot Clinics as needed when scheduled (shared responsibility amongst the staff). May have to cover Saturday Urgent Care Clinic (rotation schedule as "back-up" MA for regularly scheduled Saturday MA).

JOB DUTIES ARE THE FOLLOWING, BUT NOT LIMITED TO: Schedule sick appointments, Asthma reviews, Medication reviews, Immunizations per doctor's order, and annual physicals. Answer the Doctor's Line, Emergency Line, Future appointments. Coordinate with staff to set patient conferences with the doctors. Initiate, follow-up, and complete medication prior authorizations. Obtain medical records from hospital or previous provider's office (ie: reports, discharge summaries, labs or test results, consultation reports, etc). Request and follow-up on newborn screen results. Facilitate process for urgent referrals. Coordinate specialty clinic or specialist appointments. Assist with flu vaccine appointments and flu clinics as needed between September thru the end of March. Will be trained to cover and circulate on the floor - maintain patient flow within the office by preparing patients to be seen by the physician as needed to cover lunch, end of the day, illness, requested time off, or vacation. Saturday Clinic back-up coverage rotates among staff.

EXPECTATION(S):

Must be proficient in performing as Nurse Support I within 3-6 months from date of hire. Is expected to circulate on the floor and maintain patient flow within the office by preparing patients to be seen by the physician as needed to cover lunch, end of the day, illness, requested time off, or vacation within 3-6 months from date of hire.

QUALIFICATION:

Must be a Medical Assistant; Completion of Medical Assistant Program.

Candidate needs to complete Phone Interview Assessment

Pediatric experience preferred. Call center experience and/or medical records experience and/or scheduling appointments experience a plus.

Skills Requirement:

• Clear verbal and written communication skills
• Good listening skills
• Follows policies and procedures
• Ability to think quickly on your feet
• Exhibits leadership qualities
• Remains calm under pressure and is able to multitask when necessary
• MUST LOVE KIDS!

Hours would be:

• This is a (40 hr/wk) 5 days position M-F, with some Saturdays. Some holidays.
• 8:50am to 5:30pm, Monday-Friday. On occasion, may be asked to cover an 8:20am start time when necessary. Shares late night responsibilities with medical staff.
• Scheduled to work some Saturdays between November-April. (half or full weekday off during the week in lieu of working the Saturday Urgent Clinic in Berkeley *8:30am to 12:30 pm (or later depending on when the last patient's visit ends).
• Scheduled to work in Berkeley office during the week.
• Must be flexible and willing to work in either office to cover sick/vacation. Training is performed in the both locations.

Benefits offered: Medical benefits, Vision & Dental Benefits, PTO, FSA, 401K

Serious applications only. We look forward to hearing from you!

Job Type: Full-time

Pay: $25.00 - $27.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Free parking
• Health insurance
• Paid time off
• Vision insurance

Medical specialties:

• Pediatrics
• Primary Care

Schedule:

• Monday to Friday
• Weekends as needed

Work setting:

• Clinic
• In-person
• Medical office
• Outpatient
• Private practice

Experience:

• EMR systems: 1 year (Preferred)
• Medical Assistant: 1 year (Preferred)

License/Certification:

• Certified Medical Assistant (Required)

Ability to Relocate:

• Berkeley, CA: Relocate before starting work (Required)

Work Location: In person