Lifeline Connection’s Mission Statement:

Through superior customer service, high quality programs and a well-trained and dedicated staff, we inspire hope and support lifesaving changes for people affected by substance use and mental health conditions.

Lifeline Connection’s Vision Statement:

As the premier provider of substance use and mental health services in the Pacific Northwest, we are respected and the most trusted resource for behavioral health treatment and whole person care. We provide a comprehensive continuum of coordinated quality services, foster enduring relationships, and empower our communities to truly thrive.

Salary - $23.00 per hour - $25.00 per hour

POSITION TITLE: Operations Specialist - Non-Exempt Position

RESPONSIBLE TO: Chief Operations Officer

POSITION PURPOSE: The Operations Specialist will serve as an integral member of the organization, supporting directly and indirectly with a variety of tasks to ensure all branches of agency’s Operations are thriving. The Operation Specialist collaborates closely with the Facilities Specialist to oversee vendor relationships, ensuring seamless operational support across all departments. The Operations Specialist plays an essential role for maintaining smooth organizational functioning and implementing operational strategies effectively.

CANDIDATE PROFILE: We seek an energetic, motivating, self and socially aware, well-organized individual to provide a range of support functions for, and work closely with the COO. We are looking for a professional Operations Specialist to coordinate and assist with our organization’s operations, maintain the quality of customer service, and implement best practices across all levels.

MAJOR DUTIES:

• Place orders and handle routine purchase orders; track and manage product inventory.
• Support with facilities- related helpdesk requests, including performing minor repairs and coordinating with Clark County and various contractors to perform needed and approved work.
• Support day to day operations; assist with coordination of tasks between various administrative departments, such as IT, Facilities and Administration , to ensure outstanding, timely support is provided to internal and external customers.
• Support with Fleet Management for all agency vehicles, including management of repairs, maintenance, staff training and updating of the Fleet Policy as needed.
• Support with supply orders, inventory maintenance and vendor management.
• Manage Lifeline Connections’ physical locations; support with space management, activation of utilities/services, planning and quarterly walk-throughs of space.
• Organize, coordinate, and manage a variety of Operational related administrative projects and tasks.
• Review vendor invoice accuracy and work with vendors on resolving discrepancies.
• Ensure all operations are carried on in an appropriate, cost-effective manner.
• Monitor day-to-day operations, report on performance, and recommend actionable improvements when necessary.
• Track terms of leased equipment; take proactive steps to ensure the agency secures the most favorable terms.
• Performs special projects as assigned by supervisor.
• Find ways to increase the quality of customer service.
• Provides general facility maintenance (supply orders, 3rd party vendor coordination of services, landlords’ coordination)
• Support the Facilities Department with order purchasing and other tasks as needed.
• Actively participates in Safety Committee meetings, provide status and follow recommendations.
• Supports and implements agency policies and procedures.
• Other duties as assigned.

REQUIREMENTS OF THE POSITION:

• Two or more years of experience in an operational or similar role
• College Courses in business administration, Business Management, Nonprofit Administration, or related field preferred
• Previous project management experience and proven organizational and time management abilities
• Exceptional problem-solving and analytical skills
• Knowledge of organizational effectiveness and operations management
• Excellent verbal communication skills
• Leadership ability
• Outstanding organizational skills
• Great Attendance
• Current unencumbered drivers license
• Ability to multitask and problem solve.

GUIDELINES:

Requires that the incumbent relies on specialized training and/or equivalent experience and performs duties in accordance with Washington Administrative Codes, Federal regulations governing the confidentiality of patient, and Lifeline Connections Policy and Procedure Manual.

PERSONAL CONTACT:

All personal contacts are carried out in accordance with federal and state statues, laws and regulations dealing with the confidentiality of patient records.

PHYSICAL DEMANDS:

While performing the essential functions of the job, the employee is regularly required to sit, speak clearly, hear and use hands and fingers to manipulate writing utensils and keys on a keyboard. The employee is occasionally required to stand, walk, reach with hands or arms, stoop, kneel, crouch or lift and/or move a maximum of 50 lbs.

WORKING ENVIRONMENTS:

Most working hours are spent indoors in offices or meeting rooms.

Top benefits or perks:

As a team member at Lifeline Connections you’ll enjoy:

• Medical, Dental, and Vision
• 401K with 5% match
• 12 Paid Holidays per Year
• 1 Personal Holiday Per year
• Approx. four weeks PTO in the first year
• First Time Home Buyers Assistance