Lexington Regional Health Center
Title: Admission Clerk
Date: November 7, 2023
Supervisor: Director of Financial Services
Department: Business Office
FLSA Status: Non-Exempt
Principle duties and responsibilities
1. Registers patients and enters their information into the system accurately and promptly while demonstrating care, courtesy and confidentiality with each patient. Registers patient at the bedside if needed.
2. Ensures patient's consent is signed, message from Medicare is documented (if applicable), Medicare Questionnaire is completed (if applicable), and the patient receives a copy of the Patient Bill of Rights, Payment Policies and Health Insurance Portability and Accountability Privacy (HIPAA).
3. Establishes payment plans with patients in accordance with hospital policies and procedures.
4. Assists patients in completion of financial assistance applications and follows up with patients for additional information required to submit their insurance claim or financial assistance application.
5. Transfers and dismisses patients appropriately.
6. Reviews and verifies incomplete Medicare Secondary Payer (MSP) forms daily and follows-up with appropriate register clerks.
7. Answers phone calls via the switchboard and routes them appropriately throughout the facility.
8. Answers patients' inquiries regarding their accounts. Helps patients combine their accounts and set up payment arrangements.
9. Processes cash, check, or credit card payments in person and over the phone.
10. Will rotate between Business Office and Outpatient Clinic departments as staffing requires.
11. Maintains Business Office procedure book with updates and changes as rules and regulations change Business Office processes.
12. Ensure patients and visitors follow current infection control guidelines.
13. Responsible for ensuring the environment meets appropriate governing body standards.
14. Duties that could include blood exposure and risk to bloodborne pathogens (eg: lacerations, handling of blood-contaminated items, etc.)
15. Maintains patient and staff safety through the use of patient safety tools (Teamstepps, Just Culture, etc.).
16. Regular attendance at the assigned work location is required.
17. Performs all other duties as assigned.
Minimum knowledge, skills, and abilities
18. Ability to read and write, basic accounting and computer knowledge as is typically acquired through the completion of a high school diploma or equivalent.
19. Individual must be 19 years of age in order to sign legal documents.
20. Ability to read, analyze, and interpret reports, general business directives, policy and procedure statements, and governmental regulations, keep up on federal and state rules and regulations.
21. Provide excellent customer service and use standard office equipment as is typically acquired through one year of work experience.
22. Ability to maintain strict confidentiality with regard to protected and sensitive information.
23. Ability to solve problems independently and confidently by applying analytical and logical thinking.
24. Ability to complete reports and correspondence at a professional level.
25. Ability to immediately respond to common inquiries and complaints from patients, employees and regulatory agencies in collaboration with Department Director and Administration.
26. Ability to effectively communicate with individuals from diverse backgrounds.
27. Ability to effectively organize and present information and respond to questions from employees and external groups of varying sizes.
28. Successful completion of required knowledge and training of standard precaution protocols and when to apply during principle duties and responsibilities.
Working conditions
1. Works in a normal office work environment with little exposure to excessive noise, dust, temperature, etc.
2. Spends significant amounts of time at a desk both writing and on a computer, up to 95% of work time. Requires fine motor coordination up to 70% of work time. Boxes weighing up to 36 pounds are filled with paper and are required to be filled and transported from floor to 36 inch countertop for storage. These boxes are then transported using a dolly cart approximately 250 feet. A 50 pound box of printer paper is required to be emptied from countertop to cupboard below, each ream of paper weighing 5 pounds.
Management responsibilities
1. None
Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be a complete list of all responsibilities, duties and skills required.