• Paying close attention to the user's description of their computer problem and following the correct customer orders, and identify the problem and determine how to solve it
• Testing and evaluating the computer needs of the customer.
• Electronic device repairs
• Troubleshooting network problems and individual user hardware or software problems
• Setting up or repairing computer hardware and other associated devices such as printers and scanners
• Lead and train the team to ensure KPI's are met.
• Ensuring attendance of employees to include breaks.
• Distribute work amongst team(s)
• Certify job performance is maintained within team(s)

• Excellent written and verbal communication skills
• Attention to detail.
• Experience as a computer technician or in a similar IT role is typically required.
• Strong analytical and problem-solving skills
• The ability to diagnose and resolve complex technical issues is crucial.
• Time management and organizational skills
• The ability to prioritize tasks, delegate responsibilities, and ensure the team's efficiency is important.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Responsible for performing and problem solving, lifting up to 50 lbs. as needed. Must be able to see, hear, talk, touch, reach, bend, stoop, sit, stand, and/or walk. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.