I.T. Support Representative – May 2024

The Lester Glenn Auto Group, the industry leader in automotive sales and service in New Jersey , has an immediate openings for a bright, energetic and driven IT Support Representatives for our IT Team located in Toms River, NJ.

The job will entail the following (this is not an all inclusive list):

* New employee setup procedures and documentation as well as maintaining current users

access requirements

* Maintaining distribution of inventory and keeping the proper documentation for the inventory

current

* Creating and maintaining IT documentation with regards to current setups

* Distributing employee requests to the proper outlet and maintaining them in the help desk

software

* Calling representatives and software support , ie. Reynolds, Hyundai Dealer, Global Connect, etc.

for employee related issues

* Works with IT employees on difficult to solve problems or configurations

*Upgrades system by conferring with vendors and services; developing, testing, evaluating, and installing enhancements and new software.

* Maintains client confidence and protects operations by keeping information confidential.

* Contributes to team effort by accomplishing related results as needed.

* Multitasking and the ability to prioritize work on the fly based on importance

* Other duties and responsibilities as assigned

JOB REQUIREMENTS

* Must be trustworthy with confidential information and documentation

* An enthusiastic attitude and a commitment to achieving success

* Working knowledge of common operating systems and software applications pref.

* Industry-relevant certifications highly preferred (A , Net , MCDST, MCTS, CCNA, etc.)

* Knowledge of basic computer hardware, software and end-user desktop environments

* 2-3 years of customer service experience preferred, but not mandatory
* Experience working in a fast-paced, high demand environment

* Able to work well with a team but also be self-directed/able to prioritize workload efficiently

* High School Diploma or equivalent

We offer:

• Collaborative team environment
• Growth potential with a variety of career paths
• Competitive pay
• Weekly base pay
• Paid training
• Paid time off
• Medical, dental and vision coverage
• 401K plus employer contributions
• Employee discounts on sales, service and parts at all Lester Glenn locations

Job Type: Full-time

Pay: $35,000.00 - $46,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Experience level:

• 1 year
• Under 1 year

Schedule:

• 8 hour shift
• Monday to Friday
• Rotating weekends
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 2 years (Required)

Work Location: In person