17 Years and Growing Strong – Come Join the Team!!

**Monday - Friday Schedule (12:30PM - 9:30PM) / NO SALES** / **PAID TRAINING

• Diverse, Inclusive and Positive work environment
• Growth and Development Opportunities
• Casual Dress Code – Yes, that includes Jeans!
• Fun Committee (quarterly workplace events)
• Cloud Room – your place to relax and unwind during breaks
• Comprehensive Benefits Package
• Paid Time Off (no waiting period to start accruing) - earned on an accrual basis (4.62 hours per paycheck)
• **Additional Pay for anyone Fully Bilingual in English AND Spanish

Job Type: Full-time Customer Service Representative (*NO SALES!*)

Starting pay rate is $15.00 per hour

• Schedule: Monday through Friday - 12:30pm to approximately 9:30pm (or later - dependent on business needs)
• Training Schedule (Paid): first 3 weeks (paid training) will be from 9am-approximately 5pm (dependent on business needs)
• Please note: this position is on-site in our Tampa Office (33634).

Summary: ProCare is the largest privately held Worker’s Compensation transportation and language services provider. Our Customer Service team assists our client companies in their efforts to efficiently arrange transportation to medical appointments, pharmacy stops, etc... and, also provide language support in over 200 languages through both our bi-lingual Customer Service center and through contract interpreters. (**NO SALES**)

The Customer Service Representative is a ProCare entry level position, needing at least 1-3 years of customer service experience to be successful. This position will report to the supervisor and team lead of the assigned department:
(Starting pay rate: $15.00 per hour):

Responsibilities:

• Managing inbound and outbound calls (approx. 70% of job duties – depending on business needs)
• Collaborating with clients, patients, drivers and translators
• Being a Team Player
• Ability/Willingness to cross train in other departments
• Meeting production expectations
• Arrive on time on a daily basis

Qualifications/Skills

• Ability to work independently
• Critical Thinking and Organizational Skills
• Alpha/Numeric Data Entry
• Customer service experience
• Experience with ACD telephone lines
• Proficient in Microsoft Office applications

**Additional Pay for anyone Fully Bilingual in English AND Spanish

Additional Benefits:

• Paid Time Off (no waiting period to start accruing) - earned on an accrual basis (4.62 hours per paycheck)
• 6 Paid Holidays (no waiting period)
• Employee Assistance/Discount Program
• Company subsidized Medical Plan
• Welfare Benefits
• 401(k)

The above are not intended to be an all-inclusive list of the duties, responsibilities and requirements of the job described. Rather, they are intended only to describe the general nature of the job.

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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Application Question(s):

• What are your hourly pay expectations? (failure to answer this question may affect consideration of your application).
• Are you available to work Monday-Friday 12:30PM-9:30PM (or later - dependent on business needs)?
• This is an on-site position. Will you be able to reliably commute Tampa, FL 33634?

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person