Salary : $36,129.60 - $56,555.20 Annually
Location : CITY OF CAPE CORAL, FL
Job Type: Full-Time Regular
Job Number: 08111
Department: Finance
Division: Customer Service
Opening Date: 04/25/2024
Closing Date: 5/8/2024 11:59 PM Eastern
FLSA: Non-Exempt
Bargaining Unit: WC
GENERAL STATEMENT OF JOB
IMPORTANT: Applicants are strongly encouraged to complete ALL employment, education, licenses/certifications, and skills fields within the online application . The application is the primary record for determining your employment eligibility. You may attach a resume and cover letter to provide information in a different format, but your resume should never include information not already in the application fields. Do not use SEE RESUME in any of the application fields.
*Pre-interview assessment/tests pertinent to the required job skills may be required.
THIS POSITION IS OPEN TO CURRENT CITY OF CAPE CORAL EMPLOYEES AND THE PUBLIC IS WELCOME TO APPLY.
*Pre-interview assessment/tests pertinent to the required job skills may be required.
About Us
The City of Cape Coral is the seventh largest city in Florida, has over 1,500 full-time employees, provides various career path opportunities, and offers a robust training and development program for improving current talents, developing new skills, and building effective business relationships.
Perks and Benefits

• Free city-paid employee health coverage, additional for spouse or family
• City Employee Health & Wellness Center for healthcare services
• 5 weeks Paid Time Off (sick & vacation)
• 11 paid holidays
• Pension plan
• City-paid life and long-term disability insurance
• Optional Vision and Dental Plans
• Tuition reimbursement
• Gym membership reimbursement
• And much more!

Qualifications
Education and Experience

• High school diploma/GED.
• Two (2) years of clerical and customer service experience.

Key Responsibilities

• Performs diversified office support and administrative functions requiring specialized customer service financial knowledge.
• Office support functions performed at this level are moderate to complex in nature, requiring the coordination of several specific tasks while maintaining a high degree of accuracy in processing information.
• Researches and provides verification of information requests from department field personnel, including memos, logs, and other records.
• Processes daily accounting task, i.e. calculating bills, receiving payments and issuing receipts.
• Performs other related duties.

Please review the full job description by clicking on the link below. To apply for this position, click on the "Apply" button located in the top right corner of the job description window.
Customer Service Technician Job Description
An Equal Opportunity Employer and Drugfree Workplace
Full-time regular City employee benefits:

• Health Insurance ()
  • City paid employee coverage. Optional HMO or PPO plans are available. Dependents can be added at group rates. Premium deductions are taken pre-tax.
  • Employee Health & Wellness Center for healthcare services

Basic Life Insurance ()

• City paid. The benefit is equal to twice the annual base pay. Double benefit for accidental death.

Optional Vision Insurance ()

• Employee-paid insurance is available at group rates, and family plans are available to employees. Premium deductions are taken pre-tax.

Optional Dental Insurance ()

• Employee-paid insurance is available at group rates, and family plans are available to employees. Premium deductions are taken pre-tax.

Supplemental Insurance

• Employees may purchase various types of supplemental insurance (life, AFLAC) at group rates through payroll deduction.

Pension Plan (General and Fire) administered by

• General Plan - Normal Retirement Eligibility: Hired before 10/1/2013, age 60 or 25 years of service; Hired on/after 10/1/2013, age 62 with 10 years of service or just 27 years of service.
• Fire Plan - Normal Retirement Eligibility: Hired before 6/16/2014, age 50 or 25 years of service; Hired on/after 6/16/2014, age 52 with 10 years of service or just 25 years of service.
• Benefit Rate Multiplier:
• General Plan - Less than 20 years of credited service = 2.5%; 20 or more years of credited service = 2.6% for 1st 20 years and 2.75% each year over 20
• Fire Plan - 3.25%

Police Pension Plan administered by The Resource Centers

• Benefits available at retirement are determined by a formula that considers your salary and years of service. Normal retirement eligibility for Police Employees at age 52 or 27 years of service. Benefit rate multiplier for Police: 3.25%

401(a) ( )

• Certain management positions can opt out of the General Pension into a 401(a).

Roth IRA ()

• Offered through payroll deduction.

Long Term Disability ()

• City paid long-term disability insurance.

Leave Time (Sick, Vacation)

• Block of hours which incorporates sick and vacation. Accrues at 16.67 hours per month for an annual total of 5 weeks (200 hours). Accrual increases to 20.00 hours per month after 6 years of service and continues at a yearly increase after 10 years of service.

Paid Holidays

• City recognizes 11 holidays which include: New Year's Day, Martin Luther King Jr. Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veteran's Day, Thanksgiving Day, Friday after Thanksgiving Day, and Christmas Day.

Leave Sharing

• May elect to donate or request leave time. Used for emergency circumstances when all leave has been exhausted.

Deferred Compensation Programs

• Tax-deferred savings plan available for retirement purposes. Employee-only contributions.

Flexible Spending Accounts

• Employees can elect to use pre-tax dollars to cover un-reimbursed medical or dependent daycare expenses.

Payroll Direct Deposit

• Available to any banking institution or credit union. Suncoast Federal Schools Credit Union membership is available to City employees.

Leave Buy Back

• Option to receive cash for excess accrued leave beyond use or lose amount.

Employee Assistance Program ()

• City-paid availability to licensed professional counselors for non-work related personal issues with 100% confidentiality.

Pre-Paid College

• Post tax deduction forwarded to the State of Florida on the employees behalf.

01

Do you have a high school diploma/GED?

• Yes
• No

02

Do you possess, at least, two (2) years of clerical and customer service experience?

• Yes
• No

03

Do you have any customer billing experience?

• Yes
• No

04

Do you have experience working in a role with a high phone call volume?

• Yes
• No

Required Question