**Budee: Lynwood Dispatcher-Customer Service Representative/Sales**

Lynwood, California | Full Time **Budee-Medical/Recreational Cannabis Dispatcher-CSR**

**Compensation:** $15.00 Employment

**Type:** Full-time

**Company Description:**

Budee is the first vertically integrated cannabis and hemp company with leading brands, growing distribution, physical and eCommerce retail operations, and B2B/B2C fulfillment through on-demand delivery. Considered to be one of California's largest marijuana delivery services with over 75,000 customers, Budee provides a convenient way for our customers to receive cannabis products without leaving their home or office.

**Job Description:**

Its the Dispatcher's responsibility to work with our Driving Force to ensure that our customers receive their orders in an efficient and timely manner, all while providing excellent customer service.

**Responsibilities include (but not limited to):**

* Providing ETAs to customers

* Working as a team with our drivers to ensure deliveries are completed efficiently

* Placing orders

* Registering customers

* Responding back to customers on live chat

* Verifying IDs

* Troubleshooting

* Upsell to customers and push marketing specials

* Identify and assess customers needs to achieve satisfaction

* Build sustainable relationships and trust with customer accounts through open and interactive communication

* Meet personal/customer service team sales targets and call handling quotas

**Requirements:**

* Familiarity with G-Suite (Gdocs, Gsheets, Email)

* Ability to work in a fast-paced environment

* Team Oriented

* Punctual/ Accountable

* Detail-oriented

* Ability to effectively communicate with our customers, drivers, and management

* Has the desire to close customers while providing excellent customer service

* Must have the ability to make decisions and problem solve

* Can implement feedback (coachable)

* Positive attitude

* Proven customer support experience or experience as a client service representative

* Strong phone etiquette and active listening skills

* Customer orientation and ability to adapt/respond to different types of characters

* Ability to multi-task, prioritize, and manage time effectively

* Looking to grow within the company

* Needs to be 21

* Must have the availability to work on the weekends

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If interested in the position, please reply with your resume.

Job Type: Full-time

Pay: $15.00 per hour

COVID-19 considerations:

All employees must wear a mask while working in the office.