ESSENTIAL JOB DUTIES

Our Mission: Providing people with the skills and resources to become self-sufficient through the power of work.

Our Diversity Statement: LLGI recognizes our employees’ differences in age, disability, veteran status,
ethnicity, national origin, language, race, religion, family and marital status, social-economic status, gender
identity, sexual orientation, political affiliation, and other unique attributes. The individual differences, life
experiences, knowledge, innovation, unique capabilities, and talent our employees bring to the workplace
represent an essential part of our culture.

Job Title: Retail Associate
Department: Retail operations
Reports To: General Manager
Classification: Non-Exempt
EEO-1 Category: Laborers and Helpers
Safety Sensitive: No
Supervises: N/A

Job Summary
Our Retail Associates are the face of our mission to our customers and the community. As such, we expect our
Retail Associates to work with integrity and a positive attitude at all times.
Retail Associates are responsible for handling a variety of donated goods, collecting donations at the donor’s door,
processing, pricing, stocking, merchandising, performing cash register transactions, and providing recovery on the
sales floor. They are required to be customer/donor-focused, operate with minimum supervision, and understand
business demands.

Essential Job Duties
The Retail Associate will be trained to perform any of the following duties and may be assigned to
any store function at any given time.
1. Provide excellent service to customers and donors
2. Performs all register transactions accurately
3. Maintain cash register stock level according to standards
4. Follow general housekeeping standards
5. Demonstrate competency in pulling, pricing, rotating, sizing, and hanging clothing
6. Understand and achieve quotas to meet sales goals
7. Follow sales floor procedures, ensure high-quality output, and take action to correct quality problems
8. Merchandise sales floor when needed
9. Recovering to maintain sales floor product levels and to keep the store cleaned and organized
10. Perform janitorial and housekeeping duties as needed
11. Maintain sales floor stock level,
12. Ensure product is properly merchandised (Sized) and categorized
13. Follow sales floor procedures, ensure high-quality output, and take action to correct quality problems
14. Perform recovery to maintain sales floor product levels and to keep the store, cleaned and organized
15. Check, accept, unload and process donations from the customer
16. Accurately maintain daily donation records
17. Sort and process donations according to the current LLGI Standard Operating Procedures (SOP)
18. Unload and load trailers and straight trucks according to standards
19. Perform opening and closing donation door procedures
20. Prepare required donation records and reports
21. Unload, inspect, and sort donated goods following the current LLGI SOP
22. Grade by using quality specifications, sort into appropriate bins, price according to SOP, and assign to the
staging area
23. Transport stock to and from workstations
24. Effectively manage time to ensure that work is completed efficiently and in accordance with production
standards
25. Assume responsibility and accountability for the completion of job duties to meet production goals
26. Contribute to team success by involving others in work processes, decisions and actions
27. Transport stock to and from workstations, donor doors, and staging areas
28. Assist processors in swapping full equipment with empty ones to expedite operations
29. Help price furniture and keep them going from door directly to sales floor
30. Assist in cutting cardboard and filling the cardboard gaylords

Competencies
Adaptability Managing Conflict Stress Tolerance Communication
Tenacity Urgency

REQUIREMENTS

Education, Experience, and Credentials
Basic math skills
Understands and follows LLGI policies and procedures.
Requires the ability to be consistently at work and on time on scheduled work days.
Embraces the mission, vision, and values of LLGI.

Knowledge, Skills, and Abilities
Interacts with people with disabilities in a manner that enhances their dignity, privacy, and confidentiality
Demonstrates professionalism, integrity and ethical behavior
Maintains confidentiality of information related to LLGI operations, financial matters, and personnel matters
Conveys information clearly through verbal communication
Works independently while fostering a strong team atmosphere
Demonstrates sensitivity and the ability to communicate with a diverse population, promotes diversity and
inclusion throughout the organization.
Interacts with people in a manner that enhances their dignity, privacy and confidentiality.
Requires a high level of professionalism, integrity, business conduct and ethical behavior.
Understands and follows LLGI policies and procedures.
Requires ability to be consistently at work and on time on scheduled work days.
Embraces the mission, vision and values of LLGI.

Physical Requirements
Lift or move up to fifty (50) pounds of clothing and housewares safely on and off retail shelving fixtures up to ten
(10) feet high, clothing racks four (4) feet high, and z-racks six (6) feet high
Push and pull z-racks holding up to one hundred (100) pieces of clothing and weighing a minimum of 150 pounds
The ability to bend and reach into gaylords five (5) feet high to remove clothing and housewares
Manual dexterity to fasten and unfasten buttons; snaps and zippers; operate cash registers and tagging guns
Stand for long periods throughout the day
The ability to perform a combination of tasks for extended periods such as stooping, bending, kneeling,
crouching, crawling, lifting, reaching, carrying, pushing or pulling objects, to sorting and hanging clothing, and
placing housewares on shelves and racks
Demonstrate visual acuity to evaluate donated items for quality
The ability to identify smells to evaluate donations for undesirable odors such as mold, must, dust, bodily fluids
and/or urine.

Environmental Conditions
Work in a light industrial/warehouse environment with exposure to heat and cold
Subject to exposure to allergens including dirt, dust, mold, metals, rubber, plastics, latex, and pet hair

Tools and Equipment
Cash register, credit/debit card machine, bar-code reader, shopping carts, shopping baskets, wheeled spring carts,
wheeled deep carts, wheeled z-racks, handheld pricing machine, handheld tagging machine, pallet jacks, basic
retail equipment, personal protective equipment, hand trucks, furniture dollies, 4-wheel metal/plastic cages,
material lifts, furniture dollies, trash bin/can, bushel carts, trash compactor, trash dumpster, forklifts, stackers (if
applicable)

Regular Contacts
LLGI Staff Volunteers/Community Service Workers Vendors/Suppliers
General Public Donors/Customers Service Participants