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Purpose: The AD of Regional PET Customer Excellence will serve as the primary liaison between franchise leadership, sales, supply chain, product manufacturing facilities and customers to better understand current and future supply demands, capacity constraints and manage concerns coming from institutional customers. The incumbent is responsible to: 1) maximize/optimize dose ordering and distribution across the CMO network; 2) enhance the customer experience for use of PYALRIFY and future PET products; 3) hold internal and external partners accountable to meet performance expectations.
The AD of Regional PET Customer Excellence will maximize the available dose activity at assigned PET Manufacturing Facilities (PMFs) to ensure optimal distribution to ordering institutions. The incumbent will oversee and monitor daily logistics for PYLARIFY including product transported to customers throughout the country that do not have local product manufacturing capabilities. The incumbent will create cost analysis models and recommend decisions, determine product availability and radioactivity, calibration times, and will partner with the Lantheus Supply Chain and Logistics Team to arrange flights, pickup, and deliveries.
The AD of Regional PET Customer Excellence will manage and enhance the institutional customer experience of ordering and utilizing PYLARIFY through coordination of internal and external communications between parties for the Prostate Cancer Franchise Product at Lantheus. The incumbent will directly oversee ordering, supply and capacity communications as well as customer complaints within assigned region (Northeast, Southeast, Central, West); tracking and responding to customer experience issues and escalate as needed. Act as the key contact for PYLARIFY/PET product logistics and communicate daily as needed with Customers, Commercial Sales and Leadership Team, Product Manufacturing Facilities (PMFs) and Delivery Partners.
The AD of Regional PET Customer Excellence is responsible for the creation and implementation and tracking of appropriate performance metrics, actionable insights and forward-looking solutions to address customer-facing defects. The incumbent will hold internal and external partners accountable to meeting agreed performance expectations. Identify, develop and recommend solutions to resolve issues and implement effective corrective actions. Establish metrics, track, measure and communicate both positive and negative performance to key stakeholders.
Essential Capabilities/Competencies
This position will report to Director, National PET Channel Management.
Required:
Preferred:
Full Time
$119k-157k (estimate)
03/23/2023
06/06/2023