Communications Controller

Wayne State University is searching for an experienced Communications Controller at its Detroit campus location.

Wayne State is a premier, public, urban research university located in the heart of Detroit, Michigan where students from all backgrounds are offered a rich, high-quality education. Our deep-rooted commitment to excellence, collaboration, integrity, diversity and inclusion creates exceptional educational opportunities which prepare students for success in a global society.

Essential functions (job duties):

POSITION PURPOSE

Receive and disseminate information coming into the Department of Public Safety regarding the need for assistance. Perform general work routines which may include handling stressful situations using moderately complex computer equipment.

ESSENTIAL JOB FUNCTIONS

* Accept incoming calls for assistance. Answer 6 emergency phones; monitor the University and Detroit radio frequencies relating to emergencies; monitor alarm systems campus-wide; monitor close-circuit televisions.

* Relay emergency information to Public Safety Officers for response. Provide officers with complete and accurate information regarding assistance requests; assess urgency of emergency and dispatch appropriate personnel or otherwise offer assistance. Determine response priority.

* Maintain, via computer, information pertaining to incoming calls requesting assistance. Update records on action taken. Dispatch information received via computer, FAX or teletype requesting University Public Safety Officers assistance by City of Detroit Police. Prepare reports relating to department activities.

* Perform general office duties. Type general correspondence; maintain office and crime files; receive and route emergency and non-emergency calls; gather background information on crimes and individuals for use by officers.

* All Communication Controllers are considered to be "Essential Personnel," and are required to report during a university emergency closure period.

* Perform related work as assigned.

ADDITIONAL COMMENTS

This classification level utilizes the understanding and use of specialized radio dispatch equipment to receive and respond to requests for police assistance. Duties are procedural in nature but an awareness of related duties is essential. Incumbents must search for solutions or new applications within an area of learned skills and are allowed to set priorities, subject to supervisory approval and review. Incumbents must utilize keen attention to detail and human relations skills in order to advise and/or influence the actions of others. Position duties consist of continuously monitoring equipment which alerts them to potential emergencies throughout campus. Incumbent is expected to work a variety of shifts on a rotational basis. This subjects the incumbent to long periods of high level sensory attention with few breaks. Work is performed in an office setting. This classification is found in the Department of Public Safety and reports to and receives work direction from a professional or management level position.

Qualifications:

MINIMUM QUALIFICATIONS

* High school graduate or equivalent combination of education and/or experience.

* Ability to sustain concentration for extended periods of time.

* Ability to communicate effectively with others via telephone and radio.

* Considerable knowledge of criminal justice policies and procedures.

* Ability to prioritize work.

* Prior experience with police dispatch equipment preferred.

* Willing to work variable rotating shifts, hours and days, including weekends, holidays and mandatory overtime.

* Ability to effectively communicate and exchange information. Proper pronunciation, enunciation, projection and diction and spelling skills.

* Ability to follow oral and written instructions.

* Ability to monitor and operate alarm systems, TV screens, computer terminals and radio systems.

* Alert, resourceful and flexible. Able to maintain composure and effectiveness in stressful work situations.

* Perform with keen attention to details and ability to accurately transcribe and/or transmit information.

* Must obtain security clearance. No felony convictions.

* Typically, incumbents have held positions requiring the dispatch of vital information.

School/College/Division:

H46 - Public Safety

Primary department:

H4602 - Public Safety

Employment type:

* Regular Employee

* Job type: Full Time

* Job category: Staff/Administrative

Funding/salary information:

* Compensation type: Annual Salary

* Salary minimum: $40,224

* Salary hire maximum: $48,269

Working conditions:

This position must be filled pursuant to the provisions of a collective bargaining agreement, and as such may be filled by a qualified bargaining unit member, should one apply.

Job openings:

* Number of openings: 1

* Reposted position: Yes

* Reposted reason: Supercedes Previous Requisition

* Prior posting/requisition number: req1580

Background check requirements:

University policy requires certain persons who are offered employment to undergo a background check, including a criminal history check, before starting work. If you are offered employment, the university will inform you if a background check is required.

Equal employment opportunity statement:

Wayne State University provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. The university encourages applications from women, people of color and other underrepresented people. Wayne State is an affirmative action/equal opportunity employer.