Description
Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit with Hospitality Associates as a hotel front desk agent position on our guest services team! Hospitality Associates operates La Quinta Inn & Suites, Comfort Inn (opening soon) and Best Western Chena River Lodge in Fairbanks, Alaska. You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!
Responsibilities
•Bookkeeping: keep accurate records of all hotel guest account information
•Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
•Communicate with housekeeping to make sure guest rooms are ready
•Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
•Mitigate customer complaints as needed
Qualifications
•Working knowledge of Microsoft Office and reservation management systems
•1 year of hotel industry experience or related job preferred
•Well-versed in taking telephone calls and handling stressful situations
•High school graduate, GED recipient, or equivalent
•Excellent time management skills, organizational skills, customer service skills, and interpersonal skills