Description
Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! In this position, you'll welcome guests, manage their account information, check them in and out, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!
Responsibilities
•Respond to guest inquiries
•Work with the housekeeping staff to ensure rooms are ready for new guests
•Handle customer complaints as necessary
•Bookkeeping: keep accurate records of all hotel guest account information
•Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
•Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
Qualifications
•Demonstrates time management, organizational skills, and customer service
•Computer efficiency
•Preferred experience but not required
•Excellent time management skills, organizational skills, customer service skills, and interpersonal skills