Accounts Receivable – Customer Service Specialist

At Carriage Services, Inc., we are committed to being the most professional, ethical, and highest quality funeral and cemetery service organization in our industry. It is our belief that the right quality of staff provides the necessary foundation to fuel our high performance culture and allows us to be the best at serving the needs of client families and communities nationwide.

Carriage Services is a leading provider of professional funeral and cemetery services and products in the United States. Headquartered in the vital, thriving city of Houston, Texas, Carriage is reaching out to care for families in diverse communities throughout the country. Carriage Services is changing the face of the funeral and cemetery industry in the United States. We invite you to be a part of this sweeping change. Carriage Services is an equal opportunity employer.

The Accounts Receivable – Customer Service Specialist works to ensure customer satisfaction and increase collections for all businesses in order to support the growth of the business and Carriage’s overall mission.

Compensation: $45k Monthly Performance Bonus Eligibility

Job Type: Full-Time (Hybrid - Fridays Work From Home)

Location: Carriage Services Support Center Houston, TX

Job Duties

• Cemetery and Funeral Accounts Receivable Collections.
  • Analyze & review data extracted from various systems via spreadsheets to assess collection needs, patterns that relate to a problem, accuracy, abnormalities, etc.
  • Support location accounts receivable collection efforts including but not limited to generation of collection letters and statements
  • Provide support and training to field personnel about the collection process
  • Generate (or review) collection related reports and distribute to field and Houston support
  • Submit accounts to Third Party Collection Agencies
• Review, analyze and process cancellation requests while ensuring cancellation documentation is in compliance with applicable laws and internal policies
• Support Customer Service and Collection telephone lines
• Perform research to complete problem resolution regarding customer questions, issues and complaints
• Process and apply customer Wire and ACH payments from third party vendors (e.g. payments received through corporate clearing account such as lockbox, incoming ACH/wire payments, and preauthorized debit)
• Monitor data from external vendors to ensure that reports are accurate and timely posted
• Process weekly commissions
• Ensure proper documentation is maintained to support issue resolution and adhere to SOX compliance requirements

Qualifications

• Associates and or Bachelor’s degree preferred
• 1 - 2 years of customer service and collections experience
• Self-starter and ability to learn a task with minimal instructions
• Excellent analytical, problem solving, and organizational skills
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint) required
• Must have the ability to effectively manage change, accomplish business objectives and departmental standards.
• Strong interpersonal, verbal, written and telecommunication skills
• Ability to balance team and individual responsibilities and contribute to building a positive team spirit in alignment with Carriage’s high performance culture
• Ability to simultaneously handle multiple projects, prioritize tasks, and exercise good judgement